Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.5 out of 5, based on over 1,231 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Housekeeper (21) , Software Engineer (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (13) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 79 reviews)); "Great work life balance and you will use some of the top tech in hospitality." ((in 45 reviews)); "Great opportunity and culture there" ((in 44 reviews)); "Great staff all the time" ((in 26 reviews)); "Friendly work environment." ((in 20 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 53 reviews)); "there was bad management." ((in 44 reviews)); "Low pay and no forward opportunity" ((in 42 reviews)); "Low salary and limited scope for growth" ((in 18 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 18 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

Choice Hotels reviews

3.5

61% would recommend to a friend

(1,123 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

3.1

Work/Life balance

3.1

Senior management

3.0

Compensation and benefits

Choice Hotels has an employee rating of 3.5 out of 5 stars, based on 1,123 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Feb 3, 2017

Best place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good place to work, also get discount

Cons

I need to work more hours

Choice Hotels Response

9y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

4.0

Feb 2, 2017

Good Pay, but inflexible scheduling

Guest service representative, quality hotel harbourview

Recommend

CEO approval

Business Outlook

Pros

Good Pay. Nice Staff, easy work.

Cons

Availability of shifts. Uncomfortable work space.

Choice Hotels Response

9y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

5.0

Aug 24, 2016

Food & Beverage Manager

Food & beverage manager

Recommend

CEO approval

Business Outlook

Pros

International Brand/Group to work. Choice Hotels offers strong corporate benefits which includes health and welfare, paid leave, plan, stock options ,and many other great benefits.

Cons

lack of management support, There are many cons there. More so than pros. I used to really love working there, but so many changes in structure and procedure really made working there a burden. Management has mostly always been bad there. Keeping the status quo and never truely striving for perfection or focus on customer needs. We were told multiple times from senior management that the organization never wanted to be an industry leader in anything nor at the bottom either, but wanted to be in the middle. Benefits have been greatly reduced and costs increased for health care, and tuition reimbursement has been frozen for about a year or two now. things vary a lot as far as atmosphere between departments. One side such as programming has very little management oversight and others have ultra micro managing.

Choice Hotels Response

8y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchisedunder its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed

Viewing 1090 - 1092 of 1,123 Reviews

Jobs at Choice Hotels

Housekeeping Laundry Aide

Choice Hotels

Choice Hotels reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Best place to work

Good Pay, but inflexible scheduling

Food & Beverage Manager

Jobs at Choice Hotels

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