Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.4 out of 5, based on over 1,233 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 77 reviews)); "Great work life balance and you will use some of the top tech in hospitality." ((in 49 reviews)); "Great opportunity and culture there" ((in 43 reviews)); "Working with really great staff" ((in 24 reviews)); "great with their employees." ((in 13 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 49 reviews)); "part time work and low pay" ((in 46 reviews)); "there was bad management." ((in 45 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 22 reviews)); "Low salary compared to other in market" ((in 20 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

Choice Hotels reviews

3.4

61% would recommend to a friend

(1,125 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

3.1

Work/Life balance

3.1

Senior management

3.0

Compensation and benefits

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,125 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Feb 5, 2017

Walk away the WORSE company to work for., lies, lies, lies with beer to lie to you

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Best Happy hours and co-workers - Honestly is a easy :)

Cons

Choice will bring you in and make you feel like family - until they have to fire due to failed projects with AWS where their MAIN CTO leaves the company. HR is the worst when you feel safe, you meet the team to lie to please Senior Director's and again lie to where half the IT company leaves... In 2016 Choice (Senior Director and HR) fired the team and pretended to know the team, yet was let go as well. Choice is the worst company to work for, why, it's like given an award, then you let go stating it was not you it was us.

Choice Hotels Response

9y

Thank you for your review. We’re glad you enjoyed Choice’s employee life events and your coworkers. We take all of your feedback seriously, and we will share your other concerns with our HR team and leadership.

2.0

Jan 4, 2017

not user friendly...

Director

Recommend

CEO approval

Business Outlook

Pros

cheap employee rates for rooms- if available provided with tools-computers etc to do your job diversity- really live it here. employee groups- great for connecting with others in company with like goals. Clean working environment Good local discounts and programs

Cons

high healthcare costs- high deductibles- high out of pocket less than technology- lot's of data entry instead of auto-populate don't give notice- they will fire you immediately. if you want to finish your notice time keep quiet. co-workers don't want to improve efficiency, afraid they would lose job. one even told me "if we make it to easy, they could replace us."- Limited growth- hire from outside to fill. Manager brags about working everyday, about getting ahead. yet is always doing personal things when called during the day...

Choice Hotels Response

9y

Thank you for your review. We’re glad to hear you’ve noted Choice’s focus on diversity and employee life. However, we also take your other concerns seriously, and we will share them with our HR team and leadership.

2.0

Oct 26, 2016

Poor environment

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Lots of online training videos, discount on rooms for friends, family and yourself.

Cons

Bad pay, poor communication, always short staffed, health insurance is way to expensive.

Choice Hotels Response

9y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

Viewing 130 - 132 of 1,125 Reviews

Jobs at Choice Hotels

Front Desk Receptionist

Front Desk Receptionist

Hotel Front Desk Clerk

Receptionist-Front Desk

Choice Hotels

Choice Hotels reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Walk away the WORSE company to work for., lies, lies, lies with beer to lie to you

not user friendly...

Poor environment

Jobs at Choice Hotels

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