Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.4 out of 5, based on over 1,233 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 77 reviews)); "Great work life balance and you will use some of the top tech in hospitality." ((in 49 reviews)); "Great opportunity and culture there" ((in 43 reviews)); "Working with really great staff" ((in 24 reviews)); "great with their employees." ((in 13 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 49 reviews)); "part time work and low pay" ((in 46 reviews)); "there was bad management." ((in 45 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 22 reviews)); "Low salary compared to other in market" ((in 20 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

Choice Hotels reviews

3.4

61% would recommend to a friend

(1,125 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,125 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

5.0

Jun 25, 2022

Great

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

nice place to work good perks

Cons

i luv the place its great

Choice Hotels Response

3y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands, and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

3.0

Jun 22, 2022

Be selective of the department you work for.

Marketing

Recommend

CEO approval

Business Outlook

Pros

Good benefits you would expect from a large corporate company. Smart, driven people that you can learn a lot from, and a fairly collaborative environment overall. Really feel out the department more so than the company when interviewing, some have great people and leadership, and others can be horrifying.

Cons

I experienced a lot of nepotism in my department - if you weren't part of the "family" you weren't cared for. This withstood time, even under new leadership who only lead the department for his own advancement. On a personal level, I didn't care, but any time there was crisis or conflict, several team members were not included in team meetings, leading to a disjointed strategy and we had absolutely no leadership visibility or guidance (perhaps one meeting with the head of the department per month). At a time of critical change, there was no desire to understand my role and the value I brought to the department, so much so that upon my departure I was offered an IT role which is completely outside my scope of work or skill set (the entirety of my career was spent in marketing).

Choice Hotels Response

3y

Thank you for sharing your feedback. The umbrella of our corporate values is to welcome and respect everyone and we are very disappointed to hear about your experience. We take these concerns very seriously and will share your thoughts with HR and the executive leadership.

3.0

Jun 21, 2022

Reviews on Choice

Group lead management specialist

Recommend

CEO approval

Business Outlook

Pros

Choice has Nice Benefits, well being days

Cons

Hard to move up in the company

Choice Hotels Response

3y

Thank you for your review. We’re happy to hear you’re pleased overall and encourage you to review our career framework with your manager and or HR Business Partner about your growth and what is needed to get to the next step in your career. Thank you, it’s a pleasure to have you on our team.

Viewing 250 - 252 of 1,125 Reviews

Jobs at Choice Hotels

Hotel Front Desk Clerk

Front Desk Receptionist

Front Desk Receptionist

Receptionist-Front Desk

Choice Hotels

Choice Hotels reviews

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Reviews by job title

Great

Be selective of the department you work for.

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