ChowNow reviews

I used to LOVE working there and enjoyed selling the product (even though it’s hit a wall and is not remaining competitive now) After experiencing four mass layoffs in a year, I lost respect for the company and execs. Company culture and morale plummeted significantly (insincere empathy, crocodile tears) , product was stagnant, upper management making bad financial decisions which resulted in tons of people losing their jobs (i.e. opening the new office which costs so much), unfulfilled promises, TERRIBLE commission structure. To get paid your commission, you have to rely on onboarding and you can work so hard to get accounts launched but you can’t control onboarding. They fate of earning more, is in the hands of onboarding (fix this!!!). And no room for growth! HR acts like they care but nothing ever changed when employees complained about things. Unrealistic quota. They talk about diversity and have ERGs but nothing great came out of it and it just didn’t get the attention it deserved. Sad to say there are definitely more cons than pros…

ChowNow, like Zoom, skyrocketed revenue due to the demand brought by the pandemic but instead of saving for a rainy day and continuing at the pace a smaller sized medium company should it had starry eyes and bet it all. The rainy day is now here. The culture has taken a huge hit this last year and employees in all departments have no idea where things are going even when we get presented to because none of it sounds like well thought out strategic planning. We have a mixed bag of executives from a variety of backgrounds that seem more tied to where they came from instead of what they could bring to the table to grow or at the very least make ChowNow a consistent company. The next tier of leaders in the Director category just seem to go along with whatever. Other cons are that many processes are archaic and carefully guarded because the old regime does not want to get exploited as first time leaders and new leadership or IC’s that try to bring new thought are quickly undermined and sandbagged. This leads to misalignment across departments and kills innovation. Ask any regular employee at the company what our marketing plan, sales goals, product roadmap, operational improvements, and financial goals are for the near future and you’ll get a sweeping “I don’t know”.