ChowNow reviews

2.4

17% would recommend to a friend

(283 total reviews)
avatar

Kanika Soni

12% approve of CEO

11% positive business outlook

ChowNow has an employee rating of 2.4 out of 5 stars, based on 283 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ChowNow employee rating is 38% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

283 reviews
2.0
Aug 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Good Pay Remote company Decent Management Nice Co workers Good Benefits Provided Laptop

Cons

No schedule Flexibility- Its made 3 months in advance, no part-time positions available- Ever. HR will not work with you to find a solution outside Legal obligations- talking to management doesn't do anything to address concerns, its all brought to HR big or small Burnout is common and the inbounds team is drilled daily ( and hourly in some cases) to fulfill their goal of 800 calls per month. This breaks down to 40 calls per day. It doesn't sound impossible until you realize that it does mean you will not be able to leave your computer for anything except breaks, meetings, or the occasional bathroom break- all of which are tracked. Poor work/life balance in reality. One on One meeting with Management is basically to address production pitfalls, not much else except for necessities. Training is 3 weeks long, 8 hours, and intensive. It's so much information to cram in, however, everyone will tell you that until you actually begin working you won't understand anything they tell you during training. Rendering train ineffective and drawn out. 80-90% of all you do is calls. About 40% of those calls are angry people yelling at you. A 2-week notice is "mandatory" but they will and do fire a lot of people if they submit one. All Inbound/CS "levels" are a hoax. Its a false narrative to get you to do grunt work. The pay increase is .50 cents per "promotion". It would make more sense to train all members to do everything and coordinate how tasks are handled and when.

1.0
Jul 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Great base salary compensation. Remote work and hybrid option. I love my co-workers

Cons

Things move extremely slow at this company and instead of the company taking ownership of it, managers blame their employees for not doing a better job at executing in a timely manner. Because of the multiple rounds of layoffs at this company over the past few years, resources have become extremely limited. As a result, when features and sprint goals aren't met, all eyes are initially at the developers assigned to the tickets, instead of looking at the entire process to see where the bottlenecks were. If you haven't been an engineer at this company for over 3+ years, it's quite difficult to get acclimated to their codebase. On that note, getting pull request reviews has always been a problem. From an outsider looking in, this would seem like a trivial issue with a trivial solution, but it's not. I understand that engineers at a higher level have their hands full with meetings, but it's not helpful when the sprint is about to come to an end and a comment is left on the pull request that derails the entire feature. On one hand there's some saying, "it's fine if a ticket carries over to the next sprint, let's do it right the first time" and there's some saying "let's do this the right way, but let's also get it finished by this sprint". In other words, there's this constant stalemate and the developers are stuck between in it. One last major gripe I have is with the deployment process. I've been at other companies where the team has been able to fail fast, but also come up with solutions even quicker. This is not the case at ChowNow. Sometimes, bugs are caught right after deployment and it's easy to rollback, but more often than not, these issues are found later on. So far it sounds like any other company right? Well here's the kicker. Release a bug into production and get ready to hear about it for the next few weeks or even months about how you were the one responsible for releasing an issue. I've never been at a company where you'll get reprimanded like a parent would reprimand their child for dropping their food at the dinner table. What's worse is that in order to make sure it doesn't happen again, instead of trusting their employees to do their job and learn from their mistakes, they want to put up "rail guards" to see if it'll fix the issue. Not everyone's experience here is the same, so take everything with a grain of salt, but if you're an experienced engineer that doesn't make mistakes and is an AWS guru, you should apply here.

Viewing 76 - 78 of 283 Reviews

Glassdoor has 294 ChowNow reviews submitted anonymously by ChowNow employees. Read employee reviews and ratings on Glassdoor to decide if ChowNow is right for you.