Pros
Good Pay Remote company Decent Management Nice Co workers Good Benefits Provided Laptop
Cons
No schedule Flexibility- Its made 3 months in advance, no part-time positions available- Ever. HR will not work with you to find a solution outside Legal obligations- talking to management doesn't do anything to address concerns, its all brought to HR big or small Burnout is common and the inbounds team is drilled daily ( and hourly in some cases) to fulfill their goal of 800 calls per month. This breaks down to 40 calls per day. It doesn't sound impossible until you realize that it does mean you will not be able to leave your computer for anything except breaks, meetings, or the occasional bathroom break- all of which are tracked. Poor work/life balance in reality. One on One meeting with Management is basically to address production pitfalls, not much else except for necessities. Training is 3 weeks long, 8 hours, and intensive. It's so much information to cram in, however, everyone will tell you that until you actually begin working you won't understand anything they tell you during training. Rendering train ineffective and drawn out. 80-90% of all you do is calls. About 40% of those calls are angry people yelling at you. A 2-week notice is "mandatory" but they will and do fire a lot of people if they submit one. All Inbound/CS "levels" are a hoax. Its a false narrative to get you to do grunt work. The pay increase is .50 cents per "promotion". It would make more sense to train all members to do everything and coordinate how tasks are handled and when.
