-ChowNow focused and not client focused.
-No matter how long you have been at the company they write you up for not meeting quota. This created low morale within the Territory Sales Representative group. Everyone was so anxious about getting written up that they were actively seeking other employment opportunities vs fully focusing on their job at ChowNow.
-They are a very black and white company. There are no “gray” areas. They have a set of rules and there are no ways they will sway from those. This means they are not “people” oriented but “statistics” oriented, unfortunately.
-Beware that “unlimited vacation” does not mean you get off whenever YOU “need” it but when it is ok and good timing for ChowNow in regards to sales numbers. Regardless, if you are performing, if ChowNow is not performing, good luck getting approved for time off.
-Sales management manages sales representatives out of fear of their own job vs trying to mentor and train those they have hired. They would rather fire someone than improve upon their strengths.
-After returning home from training the sales leadership team were very condescending toward you if you were to ask basic set up questions after the sale. They were short and rude when responding to e-mails, or they just did not respond at all.
-They say "rock solid benefits." When I did a side by side comparison I was spending $1,000+ more a month for benefits than with my last job.
-After the sale is over they do not want you dealing with client issues. They want you to pass it on to their account management team and move on. But, If you are not communicative with the client after the sale and they have not been called within a reasonable time period, it should be your duty to follow-up for the client. ChowNow does not encourage communication between sales and account management unless it is through their CRM system.
-If you are in a new market that ChowNow has only a few established accounts in you will probably need a six-nine month ramp up period.
-"Top performers will make a lot of money." Which means if you are not in the top 10-30% of sales reps...you will make "ok" money. Only 30% of the sales force met quota in my time there.
-"Consistent and fair leadership. We’ll share info, set clear goals, show you respect and treat everyone fairly." This was not my experience during my time there but it was stated in the job description. The two sales managers were butting heads and not communicating well which caused confusion in the field and also poor communication on decision making.
-You have to fill out a "weekly report” from a vendor called 15Five. It asks several questions on how you feel and what is the morale that you see around you. If you answer honestly, it may just be turned around on you and bite you in a negative way. Keep your answers high level on that report.
-They will not negotiate salary. It is what it is.
