Pros
-4 Day work week for SSRs -Okay benefits -SSRs are allowed to be independent
Cons
I spent almost 5 years at Cintas. I was a top performer at my location, and easily advanced to the position of Route Trainer. After 3.5 years of being there, the culture began to change. It became less about customer satisfaction, and more about "hitting your numbers". Every week, "numbers" were pounded into our heads, meanwhile customer approval ratings of Cintas were plummeting as evidenced by the poor customer survey results. The numbers game not only affects customers, but it also affects SSRs. On a routine basis, I was constantly short product my customers needed. Items such as soap, toilet paper, paper towels that the customer pays for were out of stock. The reason given by the plant manager was that he has a budget, and can't order those items. So I then had to go out on route and deal with angry customers (rightfully so) who don't understand why they are paying Cintas for a service if Cintas can't keep the items they need in stock. In addition to product shortages, I constantly battled against missing garments for customers. On a daily basis, I would discover I was missing entire sets of uniforms for customers that I had picked up the previous week. Again, angry customers wanting to know why the "Uniform People" can't keep track of their uniforms. I informed management of these issues many times, and there were always promises of it getting fixed, but nothing was ever done. I expressed my frustration to my manager clearly, many times over. Either he didn't care, or didn't want to put forth the effort to fix the issues. Either way, enough was enough and I left voluntarily. The stress and frustration just isn't worth it.