Citizens reviews

3.8

74% would recommend to a friend

(4,787 total reviews)
avatar

Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Aug 7, 2015
Recommend
CEO approval
Business Outlook

Pros

Benefits. Colleagues. Paid vacation. You will learn how to handle money and bank operations that could be a valuble resume builder.

Cons

The sales goals are unrealistic. I worked there over a year and only made about an extra $1000 in commission. Your job is threatened every other day by the managers/regional managers if you don't have sales. The bankers are universal, meaning 99% of your day is actually spent on the teller line while the majority of people are just coming to the bank to deposit or withdraw money. Your day is filled with business deposits, customer complaints, and the branch phone ringing off the hook with issues and complaints. Management can make or break you. I worked with management who did nothing in regards to sales while simply sitting in the office and doing nothing and management who actually helps, cares, and attempts to sell.

2.0
Jul 20, 2015

Company in Flux

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

strong co-workers Company is large enough to grow with if you wanted to stay in the company

Cons

difficult environment Decreased benefits Decreased salary Decreased PTO New CEO focused only on bottom line - employees don't appear to matter

2.0
Jun 2, 2015
Recommend
CEO approval
Business Outlook

Pros

The customers and colleagues are the best reasons to work for Citizens Bank

Cons

Micro managing at its worst! It was a good bank to work for before they got their IPO. Now the stress level is through the roof. This is coming from one of their top sales people. I dread going to work now. They even took our water coolers away! Incentive pay has been greatly reduced and the goals keep going up. They also took a week of PTO time away just so their profits would increase. Turn over is higher than ever before.

Viewing 37 - 39 of 4,787 Reviews

Glassdoor has 5,067 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.