Citizens reviews

3.8

74% would recommend to a friend

(4,788 total reviews)
avatar

Bruce Van Saun

85% approve of CEO

66% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,788 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Dec 7, 2010
Recommend
CEO approval
Business Outlook

Pros

This job is easy as can be. If you want to show up collect a paycheck while doing very little, this job is for you. The benefits aren't half bad.

Cons

At Citizens Bank, you will be given virtually no responsibility. Your training will consist of very brief sporadic sessions, that are poorly run and relate very little to the actual day to day of the job. You are responsible for learning anything you want to know, that is if you stay around for more than a few months, as typically, turnover is VERY high. Once this training is completed you will be thrust into a branch, forced to participate in brutal conference calls several times a day, where nothing besides made up numbers are discussed. The odds you will have to train your own manager are high, and again, because of the turnover, you will have to do this often. This job is pretty rough, as there are no customers, no advertising support, and very little competent back office help. If a career in retail banking is something you want, I strongly advise you to look elsewhere.

4.0
Dec 1, 2010

Teller

Recommend
CEO approval
Business Outlook

Pros

good management style and skills

Cons

long hours, sometimes short staffed

2.0
Nov 12, 2010

VP-Level Incompetence

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Citizens is quite generous with their benefits and no one can begrudge them for lack of effort. Also, their Providence HQ has undergone a change in top-level leadership and I think good things are on the way -meaning changes in mid-level leadership (which is sorely lacking).

Cons

When I think of Citizens (corporate), I see bloated herds of clueless VPs running around without even the most basic understanding of 1), their products and customers; 2), any concept of what leadership is; 3), what it takes to be a leader, or 4), any basic experience leading at a lower level and learning the basic concepts of leadership (or even a basic understanding of how relationships are established and maintained).

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Glassdoor has 5,068 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.