Citizens reviews

3.8

74% would recommend to a friend

(4,788 total reviews)
avatar

Bruce Van Saun

85% approve of CEO

66% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,788 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
4.0
May 7, 2012
Recommend
CEO approval
Business Outlook

Pros

- Some of the best benefits I have ever seen - Decent Pay for the work - Interact with customers face to face, meeting a variety of interesting folks you build relationships with - Low Stress especially if you are meeting your goals. Managers take most of the heat for things

Cons

-Sales Sales Sales! This is my main job responsibility and I am good at it, but getting the bodies to sell to is the difficult part. Sometimes when it is slow you will be telemarketing all day to existing customers and prospect. It's a drag and tough to get any results doing this. - Traffic continues to decrease. Banks are forcing people to use online banking and get e-statements otherwise they will charge you. This makes it so that sometimes I only 3 people ALL DAY on an 8 hour shift. Technology has basically eliminated the need to visit a branch anymore. -Repetitive Work in the same environment everyday - but I guess all desk jobs have some of that.

2.0
Apr 10, 2012
Recommend
CEO approval
Business Outlook

Pros

A regional financial services organization with an established branch network and a full compliment of banking products. Average to better than average benefits.

Cons

A very, very homogenous employee base. Not the place to be if you are not part of that group. Don't plan for the long term. The training department stays busy through the employee applicant revolving door as evidenced by long standing postings on job boards for branch positions. A constant complaint from bank customers is the ever changing faces.

4.0
Apr 6, 2012

rewarding

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good hours and good people to work with at a respected orginzatiion thoughout the region. very good compensation plan for those who work hard

Cons

a little too sales driven even though customer service is preached to be number one. sales rewarded more than customer service

Viewing 4762 - 4764 of 4,788 Reviews

Glassdoor has 5,068 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.