Within a years time, your pay will drop by $6/ per hr and you’ll be expected to do more work. They pay their reservations department poverty level base pay with the promise of “more sales opportunities.” But this is false, and something you realize as time goes on. They pay you LESS than 1% of your sales, and the calls you get are at random. You could get a great sales call, or be stuck on a call making changes for an hour. You can go a whole day without a sales call, yet you’re paid like you’ll be making a lot of sales to compensate your low hourly, but it’s not the case. You’re going to do 75% customer service and 15% sales, but they will threaten you like it’s a 100% commission sales job. Somehow we are customer service but paid like low sales people. You get pay deductions if you do not hit your call volume per day. You don’t have more opportunity for sales because of this. You don’t have control of your bookings, and there is so much you have to learn on your feet. That’s fine, but you will be punished for mistakes you make while learning on your feet and brief emails are expected to serve as training material. Reservations gets no respect and things will fall back on reservations because they are the “front line.” Othe departments will make mistakes that impact our work, but very little accountability held. I made the most in Q1. Now, in Q4 with all my trainings, I make HALF of what I did when I started. They treat people poorly and management is severely out of touch with reality and their employees. This is not a luxury company and the people who are selling the travel can’t afford to travel.
