Huge team of various backgrounds
Multiple points of contact for various issue assistance
Ease of ordering equipment needed
Cons
A lot of repeat issues due to incomplete communication across such a large network of support personnel
Too many meetings that stop being able to support end users
•Great pay especially if you are willing to work OT.
•Healthcare with low out of pocket maximums and $0 premiums.
•Pension and zero fee 401k option.
•Good base pay + incentive pay
•Ability to transfer to other departments when spots open up based on seniority
Cons
•Hard schedule depending on department
•Job openings are based on seniority not a merit based system
•New hires are often legacy hires which is mandatory per the labor agreement, so lots of young entitled employees.