ClickUp Customer Success Manager reviews

3.0

48% would recommend to a friend

(5 total reviews)
avatar

Zeb Evans

100% approve of CEO

94% positive business outlook

Reviews by job title

5 reviews
2.0
Oct 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Compensation, perks, and benefits are competitive. The team collaboration at the peer level is strong and supportive.

Cons

I left the company to get out of a culture of distrust fueled by an inexperienced manager. When you gave your best, delivered results, and stayed on top of deadlines, none of it shields you from constant scrutiny. Micromanagement was extreme; calendars were policed, time on tasks was questioned, down to monitoring computer activity despite manual time tracking being in place. Managers blocking off time just to surveil employees is sick and disgusting. It created a toxic environment where I felt watched instead of supported. And this wasn’t an isolated experience as some other employees have left or been dismissed under the same circumstances, yet the company continues to tolerate these unethical practices. The way productivity concerns were raised lacked empathy, clarity, and accountability, leaving employees blindsided, stressed, and frustrated instead of guided. While local HR shows no empathy and failing to provide clarity or fair handling during sensitive situations.

4.0
Jul 28, 2025
Recommend
CEO approval
Business Outlook

Pros

The company's remote-first culture is a genuine highlight, offering flexibility and trust. What makes it work is the quality of the people. You're surrounded by talented, passionate colleagues who are genuinely supportive and collaborative. There's a strong sense of camaraderie, even when the pace is intense. The work itself is deeply engaging for anyone who enjoys solving complex problems. My role focuses on helping a large portfolio of clients implement the product, which requires acting more like a systems consultant than a typical CSM. There's a real pride in working on a product with such strong market traction, and the company's investment in benefits like professional development funds shows they value employee growth.

Cons

The startup mentality is still very much alive here, which translates to a high-pressure, high-urgency environment. While this drives innovation, it also creates a significant risk for burnout. Poor work-life balance is a common complaint, and the constant push for ambitious goals can make it feel like everything is a top priority. This focus on rapid growth sometimes comes at the expense of system sustainability. Internal processes can feel underdeveloped, and it seems the organization sometimes chases short-term wins over building stable, long-term frameworks. While my own team is solid, it's clear that management quality is inconsistent across different departments, which can make or break an employee's experience.

3.0
Nov 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Autonomy, exposure, remote first culture

Cons

CSM management in EMEA was poor and ultimately not up to standard. Clear lack of experience in how to manage a team - did not commit to coaching, lack of empathy towards team, focused only on themeselves.

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