- I was sent home for a week without pay because HR screwed up with processing my drug test before my start date (this is also after I had left my previous job to work at Clover). I'm aware of this happening to other people as well, so my situation was definitely not a one-off occurrence. When this happens, you will either get sent home after you've already started working or your start date will be delayed while you do a hair test. TIP: Be dehydrated when you do the urine test and do not give notice at your current job until your Clover background check is complete.
- HR and/or First Data frequently screw up paychecks and benefits for employees. The most common problems are that employees won’t get paid on time or have their benefits set up within a reasonable timeframe. Employees are often expected to resolve these types of issues on their own by calling a phone line that sends them around in circles and to even more phone lines.
- The HR department appears to lack empathy, accountability, and responsibility. In regards to employee requests and issues, I've heard them say things like "they signed this thing, so they shouldn't be mad," "the employee is wrong," and "they are probably lying." They could be stressed, but that's not an excuse to dismiss or downplay valid concerns from employees (especially in a way that places blame on them).
- Someone asked me about my race during the interview. I don't personally get offended by this question, but I think this occurrence shows that people are not provided with adequate training or guidance. Maybe they should have "known better," but people are not mind readers. There should be formal training for interviewing, amongst many other things.
- Managers and leaders will often gossip like high schoolers behind an employee's back about their shortcomings. I would hope that most of these discussions eventually led to constructive feedback for the employees, but some of the things I've overheard were straight up petty, immature, and unprofessional. Some examples include "his voice sounds weird" and "this guy isn't 'bubbly' enough for his job."
- It is common for people not to receive training or support. If you're part of a strong team that helps each other, then you will be fine. If you're part of a team that tears each other down, doesn't communicate, and sets each other up for failure, you're doomed.
