CoStar Group reviews

They act like they really care about their employees, but you are clearly only worth whatever your metrics are. As many have said below me, the metrics are extremely unrealistic, especially the higher you go in portfolio. This was something we discussed over lunch literally every day I was working there, so I know I wasn't the only one who felt this way. They try to claim not to focus on the metrics, if you just do your job, the call numbers will happen naturally. Not at all true. There were days where I made 80-90 phone calls, and still only had 9 "quality" (minute and a half long) conversations. I had plenty of clients who vastly preferred to communicate via email, and would give me all the information I needed, and yet they still didn't count towards my update frequency unless I also gave them an unnecessary phone call just to check, which usually pissed them off. They also change so many of their methods so quickly, it's hard to keep up. I understand that a company is constantly growing, but when you are taught something in your training, and the next training class (one week later) is taught the complete opposite, you're going to have a problem.

I was never treated like a professional (or even a coworker) by my manager. The department was around 50/50 male female ratio, and yet only 1 in 20 or so managers was a women. Top tier management makes decisions that do not work in practice and all middle and lower managers can say is "it's out of my hands". I was discouraged from offering ideas about increasing productivity. Everyone feels like they can get fired at any moment for little or no reason (warranted: they fire lots of people daily), but it makes people unwilling to make decisions. Managers will tell you to do one thing on the phone, and then write the opposite in an email to cover their butt by having something it writing. HR will not email you back for the same reason, don't want anything in writing. They whole company leaves a bad taste in my mouth.