CoStar Group reviews

Expect to be viewed as another cog in the machine. In the past 3 months the firm has promoted an absurd culture of over branding, job insecurity, and fear of executive management. Prior to that, the job was straight forward: contact brokers, add to the database, provide customer service. There were metrics, but they weren't aggressively enforced - now one week of not meeting them on average puts you on the chopping block. Expectations are incredibly hard to meet for some portfolios, yet all are expected to meet them despite vastly different workloads and services provided. Research processes are clunky and don't make sense, and the internal operating system is cumbersome and needs to be put down like a rabid animal. Upper management is completely out of touch with researchers day to day and implement changes without any consultation with researchers. Mid to lower management constantly micro-manage and audit their staff (they have little choice) which creates a big brother type of organization. This is supposedly for quality assurance, but creates another stressor since a few bad calls can put you on notice. Turnover is high for a reason: management does not care about you, your personal development, or your happiness. There has become a "if you don't like it, you can leave" approach to employee communication, of which there is little of to begin with.

To sum up, the ideal candidate for this role is someone who enjoys being on the phone all day; making dozens of dials per day; is not bothered by a tedious work week; and needs metrics to guide his/her day. *The job description for this role is extremely misleading and is false advertising. This job is completely cold-calling, and even when you continuously talk to your clients, they still do not want to talk to you half the time. Telemarketer would be a better position title than Research Associate. Not much research is involved in this role. A typical day includes making 30+ dials while barely getting anyone on the phone, and the metrics to meet are unrealistic. This position is very metric driven to the point where I feel unmotivated because unreachable standards are expected, unless you're the exception. The role is extremely tedious, and an individual without a bachelor's degree could easily perform the responsibilities of this position. Upward mobility is a long-process because an RA II does not do anything differently than an RA I does. The management is continuously changing their expectations and do not act quickly on the feedback they receive and often micro-manage. The pay is not negotiable, and hourly wage is not ideal especially when you get scolded for being under or over 40 hours a week. Vacation time accrues so slowly and makes it hard to have any time-off. I cannot thoroughly explain my frustration or disappointment with the research associate role in just text. It is obvious to me why the turn-over rate is so high for this company. After reading other reviews, I think many of them seem pretty accurate. I would definitely NOT recommend this company to a friend.