CoStar Group reviews

2.7

33% would recommend to a friend

(3,019 total reviews)
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Andrew C. Florance

31% approve of CEO

38% positive business outlook

CoStar Group has an employee rating of 2.7 out of 5 stars, based on 3,019 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CoStar Group employee rating is 22% below average for employers within the Real Estate industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Jan 24, 2018

Treats employees like crap

Recommend
CEO approval
Business Outlook

Pros

If you are in field sales working remotely is a huge plus for having a great work/life balance Health Insurance benefit very good! CoStar product a great product

Cons

Where to begin? -they continually screw you out of commissions -commission structure not great to begin with and extremely confusing to figure out -management threatens salespeople ALL the time -screwing customers by jacking up rates in small markets

1.0
Nov 6, 2017

Research Associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

~ only the money - Richmond office pays 60k! ~ Classic 9-5 - clock in, take lunch (company pays for you to use facility cafeteria with a monthly debit card as an employee benefit in order to get a free lunch), and then clock out. ~ If you like to be treated like a child while doing data entry and deal with recorded soft passive aggressive calls that need to be 90 seconds in order to count, and want something that will pay the bills, do this. If you're looking for a Career, run away, unless you like call center/telemarketer type work. ~ Research Associate level I, II, III, Senior - it doesn't matter. Expectations are all the same regardless of work load and title (makes no common sense) with the goal of trying to get 20 interviews, and 45-50 attempts everyday. ~ You are forced to say branding statements that makes you sound like you are selling something which they force you to say for every call - ~ It's 2017, the company is filthy rich and can pay for an ad (tv, internet, etc.) to truly sell/market what they do and are about - but because they are actually collecting commercial real estate information that should be public and reselling it back to the brokers by putting their lease and sales deal into their database - which is what your job is. They have us sneakily brand to mask what they truly do. They deceive their works the same way they have us as workers deceive the brokers we interview to collect their data. And don't forget it doesn't count unless its 90secs so at the end of the month to reach center update frequency - cuf -which they are all obsessed about to win bonus money that is heavily taxed once you receive it and a rental car (tesla), they have you calling back the same brokers at the end of the month even if you talked to them already and actually verified their information in order to capture this foolish metric because you're not helping, you're just getting 90secs on the phone and that is the bottom line.

Cons

Call Center , nothing more - don't listen to fake idealism of Commercial Real Estate Bull from what they are selling you. - company is looking to make money - you are just the ant worker. Bottom line is 15-20 interviews (with mention of branding statement, 50 attempts everyday to secure your spot). No Pros - I take it back expect you are getting paid 60k to work at a glorified, boosted up call center with fake leaders boards with metric numbers changing everyday, week, month who knows, fake managers (who are scared of upper management which is why the probably act fake and have unnecessary huddles everyday coming in with fake brainwashing pep talks about doing the work), but real good hearted overqualified co-workers who all seem to be either really young right out of college, or in their late 20s, and the latter half of the employee population range between 30s-50s who are the only real/good thing about working at this company other than the money.

1.0
Mar 26, 2017

"Terrible decision to work here"

Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits. Work/life balance is pretty good. The people you work with are mostly great people

Cons

Well, first things first, you will be working in a call center. The metrics CoStar places on it's researchers are unreasonable, unfair, and have to come from some fairytale land. Management is terrible, untrustworthy, and grossly incompetent. They gossip, lie, and will talk behind your back. The environment isn't hostile but everyone knows they cannot trust their manager if you approach them with issues relating to your unhappiness in the role. Multiple times researchers offer up advice to management on what is working, what's not working, and rarely have I seen them listened to. Most people are afraid of losing their jobs here but then again, I don't know any current researchers that aren't looking to escape CoStar. It's sad really. It is so bad that people literally do job applications while they are at work hoping and waiting for the day they get to turn in their two weeks. It is a shame, really. At one point the job was great but since about a year ago, it was went south full speed ahead. They even did an employee satisfaction survey and they said we would find out the results -- turns out the results were so bad they didn't want to release them...and things still haven't changed. Also, promotions are a joke here. There are three levels of researcher from research associate 1, RA2, then senior research associate. Here is the kicker...it's all the same job but just pays different. It takes 2-3 years to get SRA yet you don't get any added responsiblity. CoStar doesn't konw how to use their talent so their talent just goes away.

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CoStar Group Response
9y
Thanks for leaving a review, we’re glad you’re enjoying your pay and benefits package. CoStar takes researcher feedback seriously and works to create learning and career development opportunities throughout the research team. We want every CoStar employee to be engaged and enjoy their role. That said, we know that research roles aren’t for everyone and here it sounds like this role may not be a good fit.
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