Coach reviews

3.8

75% would recommend to a friend

(3,413 total reviews)
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Todd Kahn

86% approve of CEO

67% positive business outlook

Coach has an employee rating of 3.8 out of 5 stars, based on 3,413 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Coach employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
3.0
Dec 2, 2012

Planner

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, 50% off discount, fun product, strong executive leadership team, strong brand loyalty at corporate and in stores

Cons

There is no such thing as work life balance. Expect to put in 12+ hour days around holiday & at least eat dinner at the office a few times a month. Expect a lot of "spin" from the leadership team. Terrible communication and unclear directions are the norm. Reporting is very manual. Systems are tedious and not user friendly Little to no training Career planning is taken "seriously" at Coach, but there is no true career path conversation that includes timelines and goals in order to take the next step in your career. Very bizarre goal setting process.

3.0
Nov 29, 2012

The most relaxed work environment

Recommend
CEO approval
Business Outlook

Pros

50% discount at full price stores 65% discount at outlet Friendly customers Friendly co-workers Flexible scheduling for college students Realistic sales goals Most shifts are 3-6 hours Avg work week is 8-15 hours ( great for a full time college student ) Great work culture and environment Great extensive training Sales goals aren't the most important Pay is atleast $2 higher than min wage for most employees

Cons

Surprisingly, very unfulifilling Lack of job mobility/opportunities for those who may want a retail environment Job makes you feel like you are just there for a paycheck and nothing more, which is horrible for a retail job because you are never paid enough to deal with some of the stuff you have to overcome in a retail environment

4.0
Nov 28, 2012
Recommend
CEO approval
Business Outlook

Pros

Managers and assistant managers are very friendly and fun. They encourage sales but in a positive yet persuasive way. The 50% off discount is a bonus. Store team receives monthly bonus if the store (not individual) reaches their sales goal (however, I think it is like an equivalent of an extra $1/hr). Easy sales to husbands without a clue and need a gift for the wife or on the side girlfriend.

Cons

Major con-they make you spend about $200-$250 on the "uniform/dress code" before you even start. You have to wear specific brands (I believe that Coach is an owner in the brands) and colors. I especially like an update from corporate that indicated that associates now had to wear the new Coach footwear but at a 50% discount. The boots/shoes are majorly expensive and required. Do not get a job here if you need extra money because 1) you have to buy new clothes before you start, and 2) the management repeatedly "suggests" that you buy a new purse/item every week with your paycheck. It is really hard to keep the money you earn and not spend it on the items. Not so much a con but a "you should know"...they pat you down and check your coat/purse after every shift. I don't steal, but it is pretty demeaning to have someone pat you down before you can leave. Also, the store makes you keep tabs on your customer spending trends and call them often to return and buy more product. On slow days the manager will hand you a list of customers phone numbers to call and remind them to come back in a spend their money. Some customers are snobby, but that is what comes with the product. Every day you will constantly hear what your personal sales goal is, where you are at...Managers will repeat it every breathe and encourage you to upsell. If you meet your goal, they create a new goal and push.

Viewing 3220 - 3222 of 3,413 Reviews

Glassdoor has 3,754 Coach reviews submitted anonymously by Coach employees. Read employee reviews and ratings on Glassdoor to decide if Coach is right for you.