Is Coach a good company to work for?

Coach has an overall rating of 3.8 out of 5, based on over 3,752 reviews left anonymously by employees. This rating has been stable over the past 12 months. 79% of employees would recommend working at Coach to a friend and 68% have a positive outlook for the business. The best reviews about Coach have been left by employees working as Seasonal Sales Associate , Coach and Lead Supervisor .

Does Coach pay their employees well?

According to anonymously submitted Glassdoor reviews, Coach employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Coach. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Coach?

79% of Coach employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Coach 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Coach?

Sales Associate (935) , Assistant Manager (162) , Retail Sales Associate (109) , Store Manager (105) , Cashier (79) , Lead Supervisor (78) , Sales Associate/Cashier (67) , Seasonal Sales Associate (63) , Associate Manager (57) , Stock Associate (54) , Assistant Store Manager (43) , Manager (39) , Sales (32) , Part Time Sales Associate (24) , Sales Support (24)

What are the pros of working at Coach according to real employee reviews?

"Great benefits and discounts." ((in 216 reviews)); "Good pay id willing to work hard" ((in 186 reviews)); "Great team and people there" ((in 183 reviews)); "Great coworkers smaller enviroment Learner friendly" ((in 93 reviews)); "My direct team was great and tenured" ((in 92 reviews))

What are the cons of working at Coach according to real employee reviews?

"Poor management and can't work your way up" ((in 157 reviews)); "Sometimes it seems like managers have to be more focused on the product than customers and sales associates." ((in 137 reviews)); "long hours and it is retail" ((in 106 reviews)); "And no work life balance." ((in 71 reviews)); "Need to tell your name to customers to note down sales even though there’s no commission" ((in 69 reviews))

What are employees saying about Coach layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Coach layoffs and their outlook for job security at Coach in 2026.

What are the top reviewed Coach locations?

New York , Las Vegas , Jacksonville , Los Angeles , Houston , Chicago , Orlando , Miami , Boston , Dallas , Ontario , San Francisco , Phoenix , Charlotte , Austin , Cabazon , Elizabeth , Aurora , Washington , San Marcos , Milpitas , Atlanta , Dawsonville , San Diego , Carlsbad , Commerce , San Jose , Oxon Hill , Sunrise , Arlington

Coach reviews

3.8

79% would recommend to a friend

(3,411 total reviews)

Todd Kahn

89% approve of CEO

68% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.6

Work/Life balance

3.6

Compensation and benefits

3.4

Senior management

3.4

Career opportunities

Coach has an employee rating of 3.8 out of 5 stars, based on 3,411 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Coach employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Jun 9, 2011

It can be a wonderful or a terrible experience, depending on your management team.

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Great employee discount Well recognized company Opportunity to transfer to different locations (including international) 401k plan/vacation/health benefits for full time employees Good training tools Reimburses tuition depending on the classes taken Opportunity for monthly bonuses No commission

Cons

Most times hourly pay is not enough to pay rent for an adult living alone. Work/life balance leaves something to be desired. Whether you're promoted often depends on how your store manager feels about you. They can either help you go far, or keep you under their thumb. Reaching out to higher ups is often discouraged. Company seems to demand more growth while making decisions that will negatively affect the growth they're asking you to achieve. No commission.

1.0

Jun 6, 2011

Horrible experience. I would advise against working here.

Merchant

Recommend

CEO approval

Business Outlook

Pros

-A well known brand that definitely is a good addition to your resume

Cons

-Compensation is terrible. I am not sure if anyone took into account the cost of living in NYC. I could have moved out of the city I suppose but if I commuted I wouldn't have been able to put in the 18 hour work days that were required -No work life balance. Don't ask for vacation ever. -Management and leadership are lacking. -Turnover is high. Probably from some of the above things I have mentioned. -Organization and communication between departments needs to be regulated. It seems like it's "every man for himself" mentality. -Promotions and advancements are few are far between. And when I say far between I mean years, regardless of your experience.

1.0

Jun 6, 2011

underwhelming

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

brand recognition, good on paper

Cons

sr mgmt, compensation, competent colleagues

Viewing 3331 - 3333 of 3,411 Reviews

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Reviews by job title

It can be a wonderful or a terrible experience, depending on your management team.

Horrible experience. I would advise against working here.

underwhelming

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