Is Coach a good company to work for?

Coach has an overall rating of 3.8 out of 5, based on over 3,751 reviews left anonymously by employees. This rating has been stable over the past 12 months. 77% of employees would recommend working at Coach to a friend and 67% have a positive outlook for the business. The best reviews about Coach have been left by employees working as Seasonal Sales Associate , Coach and Lead Supervisor .

Does Coach pay their employees well?

According to anonymously submitted Glassdoor reviews, Coach employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Coach. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Coach?

77% of Coach employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Coach 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Coach?

Sales Associate (934) , Assistant Manager (162) , Retail Sales Associate (109) , Store Manager (105) , Cashier (79) , Lead Supervisor (78) , Sales Associate/Cashier (67) , Seasonal Sales Associate (63) , Associate Manager (57) , Stock Associate (54) , Assistant Store Manager (43) , Manager (39) , Sales (32) , Part Time Sales Associate (24) , Sales Support (24)

What are the pros of working at Coach according to real employee reviews?

"Great benefits and discounts as an associate" ((in 237 reviews)); "Good pay id willing to work hard" ((in 198 reviews)); "Great team and people there" ((in 181 reviews)); "My direct team was great and tenured" ((in 97 reviews)); "Great bonus scheme achievable targets" ((in 96 reviews))

What are the cons of working at Coach according to real employee reviews?

"Poor management and can't work your way up" ((in 159 reviews)); "Associate managers hired and the assistant is relied on to train of all known knowledge." ((in 136 reviews)); "long hours and it is retail" ((in 102 reviews)); "And no work life balance." ((in 78 reviews)); "Need to tell your name to customers to note down sales even though there’s no commission" ((in 72 reviews))

What are employees saying about Coach layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Coach layoffs and their outlook for job security at Coach in 2026.

What Coach locations have received the highest employee ratings?

Park City , Grapevine , New Orleans , Central Valley , Tinton Falls , Camarillo , Boston , Garden City , Round Rock , Gilroy

Coach reviews

3.8

77% would recommend to a friend

(3,410 total reviews)

Todd Kahn

89% approve of CEO

67% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.6

Compensation and benefits

3.5

Work/Life balance

3.4

Senior management

3.4

Career opportunities

Coach has an employee rating of 3.8 out of 5 stars, based on 3,410 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Coach employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Oct 19, 2011

My experience at Coach has been rewarding and I've learned how to be knowledgeable and professional with customers.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great Coworkers Fair Policies Room for advancement Constructive criticism is given in all the right ways Managers are always looking to help/teach/inform Incentives

Cons

I don't have any major downsides. If standing for a while is a problem then this isn't the right place for you

5.0

Oct 18, 2011

Coach is a fun, professional working environment for someone looking for experience or a life career.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

I have loved every second at Coach. The company values it's employees and has real investment in personal growth and training. Their loyalty towards me is part of what keeps me there. They are fair, respectful, and creative. Every day is different and new! We do not work on commission- we are committed to providing amazing customer service because it's what the customers deserve and because we enjoy it. I could never work for a company that I didn't believe in, and Coach is dedicated to producing great quality for reasonable prices. I would highly recommend any position in this company to any one interested in being a part of a close knit work family, dedicated to excellence.

Cons

There is very little that I have disliked about Coach. The only major concern for me, personally, is the hours. Starting out as a Sales Associate, one may only have a few hours a week. It just takes time to become established and learn all the skills that will make you a vital part of the team and land you more hours. Also, this is a retail job. If you work in the store, expect to work opening shifts, closing shifts, and after hours. I never have a regular schedule, and that is the only thing I wish I could change.

4.0

Oct 3, 2011

Great store to work at but strict time and attendance policy.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The management team is great and they really try to understand their employees with one on one coaching moments. Pay is also good compared to other retail jobs.

Cons

Time and attendance is really what makes coach a black/white company; due to strict policy, there is no grey area for time and attendance. You get a certain amount of sick/vacation time. Once you go over that time you will get terminated. There is only a 1 minute grace time for clocking in for you shift. Even if you make it on time, you would have missed the daily sale/goals report that is done 5 minutes before every shift.

Viewing 3382 - 3384 of 3,410 Reviews

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My experience at Coach has been rewarding and I've learned how to be knowledgeable and professional with customers.

Coach is a fun, professional working environment for someone looking for experience or a life career.

Great store to work at but strict time and attendance policy.

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