Coach reviews

3.8

75% would recommend to a friend

(3,416 total reviews)
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Todd Kahn

86% approve of CEO

68% positive business outlook

Coach has an employee rating of 3.8 out of 5 stars, based on 3,416 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Coach employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
4.0
May 13, 2012
Recommend
CEO approval
Business Outlook

Pros

The pay is great, and the monthly bonuses are fairly generous. The bags are well recognized and many customers are familiar with the product. The training program is wonderful, and the prestige in working for the company and the star it adds to a resume is awesome. The management treats the employees with respect, and is understanding with workload needs. Team selling creates a great work environment for employees to work together.

Cons

Management seems to add employees with empty promises at seasonal time, and transferring can be a pain. Metric systems used to evaluate employees are taken advantage of by dishonest employees and does not always accurately represent an employees effort and service. Also, transferring is a pain, unless you're management.

4.0
Mar 29, 2012
Recommend
CEO approval
Business Outlook

Pros

Detailed information available on products and while you have pressure to sell, there is great support available from your sales leader at any time. There is a sharp focus on customer service. You will be assessed by your sales but there is no commission: there is a program called team share that truly fosters a team environment.

Cons

Can't really say anything bad about the company but they could improve the flow of the MASSIVE amount of information that flows through the store.

2.0
Mar 26, 2012
Recommend
CEO approval
Business Outlook

Pros

Benefits are great Considered a "prestigious" place to work Some co workers are nice to work with Pay is fair and likely above average

Cons

The managers are not on the same page. There are about two managers that people feel like they can come to. Senior management has been a detriment to the company and the entire team. Coach seems to hire from outside and not promote from within, though any promises are made. The long hours, long days, and frustration that comes with not being able to get help with an issue.

Viewing 439 - 441 of 3,416 Reviews

Glassdoor has 3,757 Coach reviews submitted anonymously by Coach employees. Read employee reviews and ratings on Glassdoor to decide if Coach is right for you.