Is Coach a good company to work for?

Coach has an overall rating of 3.8 out of 5, based on over 3,755 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 75% of employees would recommend working at Coach to a friend and 67% have a positive outlook for the business. The best reviews about Coach have been left by employees working as Seasonal Sales Associate , Coach and Lead Supervisor .

Does Coach pay their employees well?

According to anonymously submitted Glassdoor reviews, Coach employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Coach. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Coach?

75% of Coach employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Coach 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Coach?

Sales Associate (938) , Assistant Manager (162) , Retail Sales Associate (109) , Store Manager (105) , Cashier (79) , Lead Supervisor (78) , Sales Associate/Cashier (67) , Seasonal Sales Associate (63) , Associate Manager (57) , Stock Associate (54) , Assistant Store Manager (43) , Manager (39) , Sales (32) , Part Time Sales Associate (24) , Sales Support (24)

What are the pros of working at Coach according to real employee reviews?

"Great benefits and discounts as an associate" ((in 220 reviews)); "Good pay id willing to work hard" ((in 205 reviews)); "Great team and people there" ((in 181 reviews)); "Great coworkers smaller enviroment Learner friendly" ((in 97 reviews)); "My direct team was great and tenured" ((in 96 reviews))

What are the cons of working at Coach according to real employee reviews?

"Poor management and can't work your way up" ((in 150 reviews)); "Associate managers hired and the assistant is relied on to train of all known knowledge." ((in 133 reviews)); "long hours and it is retail" ((in 102 reviews)); "And no work life balance." ((in 73 reviews)); "No commission but if you meet your goal as a team then you get a payout" ((in 72 reviews))

What are employees saying about Coach layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Coach layoffs and their outlook for job security at Coach in 2026.

What are the top reviewed Coach locations?

New York , Las Vegas , Jacksonville , Los Angeles , Houston , Chicago , Orlando , Miami , Boston , Dallas , Ontario , San Francisco , Phoenix , Charlotte , Austin , Cabazon , Elizabeth , Aurora , Washington , San Marcos , Milpitas , Atlanta , Dawsonville , San Diego , Carlsbad , Commerce , San Jose , Oxon Hill , Sunrise , Arlington

Coach reviews

3.8

75% would recommend to a friend

(3,414 total reviews)

Todd Kahn

86% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.6

Compensation and benefits

3.5

Work/Life balance

3.4

Senior management

3.4

Career opportunities

Coach has an employee rating of 3.8 out of 5 stars, based on 3,414 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Coach employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Nov 30, 2014

Excellence in Service

Sales associate (seasonal)

Recommend

CEO approval

Business Outlook

Pros

-Lots of training and coaching -Awesome discount -Professional environment to work in -Strong company culture -On par with other retailers regarding work-life balance, time off, etc.

Cons

-Being 'secret shopped' was a constant point of stress. You are always worried you may have missed one of the seven steps of service with a client and you will get crucified if that person happens to be one of the secret shoppers. I absolutely understand why the steps exist but it makes working with clients feel like a less genuine experience. -The Coach brand as a whole is not once what it was. Its been cheapened by the outlets and full price promotions. -Coach needs to stop trying to reinvent itself as an upscale brand. You're never going to be Louis Vuitton, Hermes, or Gucci. Those clients are totally different and will never see Coach as a luxury brand. In going after this ungettable get they have alienated their customer base. This is especially unattainable by skimping on materials and manufacturing products in China.

4.0

Sep 26, 2014

Fun always changing environment

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

I've been with the company for over 7 years in both part and full time capacity. It is a very fun work environment and a great part-time opportunity. Coach is not a commission based selling environment which as it's pros and cons but I like to consider it a pro, as it helps to encourage a team environment. There is always lots of training materials on product knowledge and materials and you are strongly encouraged to take advantage of those tools. In my experience everyone is quick and happy to help you succeed. The company gives you generous discounts but you are expected to carry and wear their products.

Cons

The major con I'd have to point out is lack of opportunities to move up or into the corporate world. It appears to be so difficult to move up or laterally that it feels like you're discouraged from do making any moves. There isn't much turnover on a management level so don't go into an associate position thinking you'll be able to quickly move up.

2.0

Sep 13, 2014

well...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You get a discount on the merchandise.

Cons

Yes you get 65% off merchandise, but what is the point in that if you do not earn enough to afford the product you sell? If you get a position it will be part time and do not expect to advance because only a few get to full time positions and benefits. You will however work 38 hours or more a week during peak sales months but you will never get to overtime because they will cut your hours. Also be aware that trying to work a second job along with this one will be hardly possible because they want you to have open availability. The work life balance sucks...yes I know it's retail but if life happens this company will not care to give you the time off required to get things sorted.

Viewing 142 - 144 of 3,414 Reviews

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Excellence in Service

Fun always changing environment

well...

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