Coach reviews

3.8

75% would recommend to a friend

(3,417 total reviews)
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Todd Kahn

86% approve of CEO

68% positive business outlook

Coach has an employee rating of 3.8 out of 5 stars, based on 3,417 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Coach employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
4.0
Dec 31, 2014
Recommend
CEO approval
Business Outlook

Pros

Love the merchandise and value of the products being sold at the store. Also loved some of the people that I worked with as with any job. Working this line of retail was not too difficult as the merchandise was mostly accessories. The most difficult part was remembering all of the features of each bag and the bag collections. Otherwise, I thoroughly enjoyed my time there and would work there again!

Cons

Having to work weekends and the dog and pony show that was put on when the District Manager and other execs came to visit the store.

3.0
Dec 22, 2014

Great learning environment, fast pace, but too slow to adapt

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Access to the best tools, systems and third party partnerships -Excellent HR-run classes, seminars and presentations from key leaders allow [corporate] employees an expansive view of the company's inner workings -Employee discount -Considering other fashion brands, many teams have a relaxed dress code -Some of the veteran directors are very observant and make well-informed decisions. You can learn a lot from them -Summer Fridays -Long company history cements a sense of brand identity

Cons

-Promotions are rarely given out based on professional qualifications and the bonus structure sounds tantalizing, but is unattainable due to poor stock performance and most of the bonus tied to company share prices -Office is located in a dead zone - several avenues from transit, food or anything else -Management never does anything wrong - every outright failure is re-spun as a success or barred from open discussion because people are afraid of management -Very strict hierarchy over-emphasizes rank at the cost of the dissemination of ideas -The most qualified individuals are all leaving in droves for better paying opportunities over the past two years; faces change frequently -Most teams operate in silos with a tribal mentality, duplicating work and sharing very little information

3.0
Dec 20, 2014

Good experience, bad pay

Recommend
CEO approval
Business Outlook

Pros

Manager gives you good training and really wants you to focus on great customer service. Nice co-workers Good discount Bonuses if your store reach your monthly sales goal Looks good on your resume if you want to enter the fashion retail biz There's always a sales supervision to watch over you and help you out in case you get stuck with a difficult customer

Cons

Bad pay for student Short hours even though I reach and exceed my sales goals almost all of the time It's always about selling selling selling which equals more pressure No commission Manager is super strict about hours - you have to clock in exactly ON time and clock out ON time of your schedule On-call schedule - you'll have to call work to see if you're needed and you can't make any other plans Co-workers can be aggressive and puts label on returning clients as "theirs" Work uniform is basic but you'll have to use your own money to buy it and it needs to be approve by manager before you can wear it drama on the sales floor

Viewing 2908 - 2910 of 3,417 Reviews

Glassdoor has 3,758 Coach reviews submitted anonymously by Coach employees. Read employee reviews and ratings on Glassdoor to decide if Coach is right for you.