Columbia Bank reviews

Hubris and blind ambition will eventually hurt this growing bank

Umpqua mentality is an insult to customers in general. Everything can't be fixed with silly games and free coffee. Staff cut backs have created stores working under constant pressure resulting in poor audits, very poor customer service, and poor morale. They start out paying UA's $15 an hour and it's nothing after that. Incentive pays are hard to get if you keep loosing customers due to poor service. Expected some back slide due to merger, but this was a mess for everyone involved. Motto from CEO was "lean and mean". Great way to treat new staff .."welcome to Umpqua...here drink some Kool Aid" They don't give customers the benefit of any intelligence. Ray Davis thinks everything can be fixed with silly games and free coffee. Bottom line, merger didn't go well and there is much suffering going on because of it. Not sure it can recover-certainly not to the standard Sterling held. Stop in and pick up the Ray Phone-then see how much trouble the manager gets in because of it. Another phony Ray game.