Pros
Downtown location, Monday-Friday 8:30am-5pm, accessible by public transit.
Cons
I came to this job under the pretense of working as FMLA claims specialist, interviewed for that particular position, the whole nine. Upon starting new hire training, we were told that we would "shadow" the FMLA customer service representatives that work on the call center side. Initially I didn't think too much of it because it is a good idea to understand that portion of the job to be able to effectively perform the claims portion of the job. Imagine my surprise when the next day in training we were shown slides of Customer Service Call Training and told that we would be taking calls until we "stabilize" to move to the training that we were actually hired for--Claims. I was livid because the management had not been transparent in the interview as well as the job posting that I answered.