Pros
- Full-time remote work has been wonderful. I enjoy my work from home environment so it has been a good job in that respect. - The training staff are warm and friendly - I have a kind and supportive team lead - Flexible work schedule
Cons
- Company focuses more on productivity than quality of client care - Team Leads are not all on the same page about things which makes learning the job very confusing for new employees - starting pay is low - only get a 30 min. lunch break - long-term employees don't seem to be very nice to new incoming employees (over email) - training does not prepare consultants adequately enough for the job, you basically have to learn as you go and continue to make mistakes before getting the hang of things - phone system is outdated, there are nonstop technical issues which gets very frustrating - PTO is hard to accrue, less than 3 weeks per year and holiday time off is scarce