Comcast Customer Service Associate reviews

3.6

50% would recommend to a friend

(34 total reviews)
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Brian L. Roberts

93% approve of CEO

76% positive business outlook

Customer Service Associate employees have rated Comcast with 3.6 out of 5 stars, based on 34 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Comcast is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

34 reviews
5.0
Mar 19, 2023
Recommend
CEO approval
Business Outlook

Pros

The company offers good pay

Cons

They have too many irate customers

4.0
Dec 14, 2022

Good benefits

Recommend
CEO approval
Business Outlook

Pros

Work from home and good benefits

Cons

Pay and commission could be better

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Comcast Response
3y
Thank you for your review. At Comcast, we believe it’s critical to invest in our employees. We offer a variety of perks and other benefits – including tuition assistance, commuter discounts, highly discounted TV and internet service, and discounts/special offers at our Universal Resorts. We’re happy to hear that you’ve been able to take advantage of some of these perks.
1.0
Sep 3, 2022

Awful

Recommend
CEO approval
Business Outlook

Pros

Free tv/internet Decent pay but can get better from other call centers

Cons

Turnover rate is high Being on the phone is awful

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Comcast Response
3y
Thank you for your review and for your honest feedback. We're always looking for ways to improve and become better for both our customers and our employees. We will ensure your feedback reaches the appropriate people.
Viewing 4 - 6 of 34 Reviews

Glassdoor has 20,367 Comcast reviews submitted anonymously by Comcast employees. Read employee reviews and ratings on Glassdoor to decide if Comcast is right for you.