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      Comcast

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      Comcast reviews

      3.8

      69% would recommend to a friend

      (18,814 total reviews)
      avatar

      Brian L. Roberts

      73% approve of CEO

      57% positive business outlook

      Ratings by demographic groups

      Comcast has an employee rating of 3.8 out of 5 stars, based on 18,814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Comcast employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      19K reviews
      1.0
      May 9, 2016

      Sad to leave after 5 years with what once was an amazing place to work.

      Customer account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, free cable, lots of great coworkers, vacation and sick time are a plus.

      Cons

      Having tons of data available data has lead to new management micromanaging every facet of your time at the call center. Over 20 different metrics that you have to manage and if you miss one of them you will hear about it and this has lead to managing by action plans. Most all of their top reps have quit. I know of over 10 reps not including myself who have gone on top sales trips that left this year alone. Also commissions have been cut by 50%. If you're a great salesperson and want a place where you can be successful look elsewhere.

      3.0
      Apr 4, 2016

      All about sales.

      Retention specialist/sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are fun to work with and direct supervisors are generally cool. Pay is pretty decent for a call center.

      Cons

      Comcast only cares about sales numbers. Customer service is not a priority. I used to work in the retention department, but in Beaverton, the large majority of the building was converted to Sales, so there isn't much diversity in the types of jobs available.

      3.0
      Mar 10, 2016

      Residential Direct Sales - Weekly changes. Many disrupt work flow and income

      Outside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. Fantastic people on the sales team here in Oregon. Company invests in contests, sales rallies, holiday parties. Potential for high income. Solid company

      Cons

      Constant changes. Little to no authority to help customers with any issues and must pass on to the retention team. Way to much salesforce micro management. Sales supervisors lost a lot of their authority to assist with one offs or even make changes to customer accounts too many hoops to jump through when a project does not run smoothly.

      Viewing 373 - 375 of 18,814 Reviews
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      Glassdoor has 20,329 Comcast reviews submitted anonymously by Comcast employees. Read employee reviews and ratings on Glassdoor to decide if Comcast is right for you.