Comcast reviews

3.8

69% would recommend to a friend

(18,815 total reviews)
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Brian L. Roberts

72% approve of CEO

57% positive business outlook

Comcast has an employee rating of 3.8 out of 5 stars, based on 18,815 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Comcast employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Feb 27, 2015
Recommend
CEO approval
Business Outlook

Pros

Free internet, cable and discounted phone service for the things you have to ut up with on a daily basis. Very good benefits. Very good perks. Excellent 401k

Cons

Unattainable metrics and quotas. Comcast makes it nearly impossible to keep your job without deceiving customers in the process. They treat you like you are disposable if you dont meet their sales and retention quota. The managers especially at my location care more about metrics then they do their employees and they treat their coaching sessions like an interrogation if you are not meeting their retention methods. Comcast is a terrible company to work for very stressful. The supervisors never want to take a supervisor escalated call and never have your back on anything. They will only be your friend if you are making goal other than that they threaten and stress you out when you are not meeting retention metrics. If you are thinking about interviewing or a job with this company dont do it. I am very stressed out as an employee and currently looking for another job. I hate this company

1.0
Feb 27, 2015

Tech Support

Recommend
CEO approval
Business Outlook

Pros

None. I can't of one single thing positive to say about my time at this company

Cons

You were required to make a sale on every tech support call. Who wants to buy something when your calling in with a problem.

1.0
Feb 11, 2015
Recommend
CEO approval
Business Outlook

Pros

There are no pros I was a part of customer service and it was more like CUSTOMER DIS-SERVICE. The only pro was I learned never to use their services.

Cons

It was horrible how we had to treat customers. We would give everyone a difficult time obtaining credits or refunds. We were encouraged to hang up on customers (after they waited over 30 minutes) because it was the easier and less painful than asking management for assistance correcting overcharges and "mistakes".

Viewing 415 - 417 of 18,815 Reviews

Glassdoor has 20,332 Comcast reviews submitted anonymously by Comcast employees. Read employee reviews and ratings on Glassdoor to decide if Comcast is right for you.