Comcast reviews

The challenges in this job were absolutely soul crushing... - Inbound phone calls from the most ruthless and ridiculous customer base I have ever worked with - Metrics were increasingly absurd in how it measured sales as the number one factor when the job was about retaining customers who were intent on cancelling their subscription (I understand the business idea behind this but the metrics were far and away from the reality of things) - Rampant unethical behavior in the Sales department forced Retention agents (including myself) to fix accounts rather than focus on saving business. However, upper management either didn't care or did not want to address the problem. This in turn led to rampant turnover rates and fostered a sweep it under the carpet mentality - Encouragement was through dollar amounts rather than actually helping customer's fix their obvious account issues. Overseas billing could not quite understand their own systems let alone company wide information. This brings me to my next point...... -COMPLETE LACK OF INTERNAL COMMUNICATION. I cannot stress enough that the main reason in which I was utterly exhausted everyday stemmed from the constant battle that took place with customers on the phone. It almost always centered on false promises by previous billing and sales reps or advertising that was NOT consistent. Beyond frustrating. - Mediocre pay in the grand scheme of things due to high tax rates on monthly commission checks. Comcast has no control over the reps being taxed like it's a bonus but the company purposefully does this in order to not shell out too much money to its employees. I can't say I blame Comcast but it can be quite annoying come payday to see 800-1000 removed from one check a month. Ugh.

Ineffective management. HR is terrible - they should be there for the employees, but instead hold grudges against employees they decide they don't like or who don't fit the "culture" (what a joke). Schedules are set, but unless several people ahead of you on the tenure ladder leave the company or specific department that you're in, the chances of a halfway decent schedule are slim to none. Advancement opportunities were prevalent at one point, but have since become non-existent. Employees, at least in the call center, don't want to come to work, and feel stressed beyond belief when they do come to work. Your peers are cutthroat and won't think twice about throwing you to the wolves if it will make them look better or will get them something. No work/life balance.