Comcast reviews

3.8

69% would recommend to a friend

(18,831 total reviews)
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Brian L. Roberts

72% approve of CEO

57% positive business outlook

Comcast has an employee rating of 3.8 out of 5 stars, based on 18,831 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Comcast employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
2.0
Aug 2, 2023

Not the same

Recommend
CEO approval
Business Outlook

Pros

Benefits and discount on services are great.

Cons

Comcast doesn’t care about their front line employees. There is little support for agents that take calls, over the last several years calls have gotten worse. Back to back calls for over a year, and nothing was done to help relieve call volume. Comcast made a promise to move away from outsources and instead they release agents and hire more outsourcers. Customer service quality has dropped tremendously.

2.0
Jul 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Overall good company to work. Just don’t work directly with the customers.

Cons

The culture of the company completely went downhill. Too many internal mergers from different regions caused lots of chaos. Working customer service or technical support for this company will literally drive you insane. DONT DO IT. There is also very minimalist opportunity for growth.

Viewing 538 - 540 of 18,831 Reviews

Glassdoor has 20,349 Comcast reviews submitted anonymously by Comcast employees. Read employee reviews and ratings on Glassdoor to decide if Comcast is right for you.