Pros
*They offer discounted/free services for employees *Good benefits
Cons
*Pay is a joke - The base pay is around $15-16. I was told by a recruiter that based on my education, my base pay would be a bit higher. A whopping 75 cents higher. Considering all the call center reps deal with, the long hours and the pathetic attendance policy, you’d think they would at least pay their employees a minimum of $18/hr to start. They’re a well known company, I think you can afford to pay your employees better than that. They try to sucker you in with the idea of “monthly incentives” and “sales goals” to help raise your pay, but it’s the most minuscule amount they could possibly give you. Also, you receive an annual bonus. But don’t expect to see that bonus if you have 1 unexcused absence. *Attendance policy is unrealistic - if you miss 10 minutes-50% of your shift you receive .5 UAP (unexcused absence). If you miss 51%-100% of your shift you receive 1 UAP. 3 UAPs total and you are fired (if you don’t have any vacation/flex/float time). It’s unrealistic to hold employees to this standard. Life happens, and this company needs to be aware of that. *Hours are ridiculous - You can either work 5 8 hours shifts or 4 10 hour shift. Saturdays are mandatory no matter what you choose. A call center should be open during regular business hours. There’s no need to be open past 5:00 pm, let alone on a Saturday. *Training is extensive and over the top - They put you through 6 weeks of training that consists of videos, readings, quizzes and practicing calls. Which doesn’t help you retain any information at all. It’s basically like you’re in school for 8 hours a day. They throw all of this information at you and expect you to remember every last detail about all of their services. Then have the nerve to tell you, “don’t get used to it because these will probably change in 6 months.” *Leaders give you the run around when it comes to asking for help - Asked a trainer a question regarding benefits information, she told me to reach out to a supervisor. So, I asked two of the supervisors (via email) for help. Both ignored me. Tried again with supervisor A and she told me to ask a peer to help me. You are a supervisor, YOU are the one who is supposed to help me. I reached out to supervisor B, and she finally assisted me. This whole process took over a week when it should’ve been taken care of that same day.
