Comcast reviews

The OBSR Job itself. Spend 8 hours a day in an auto-dialer working tired, worn-out, unrefined leads...and sounding like a complete idiot on the majority of these calls while you're waiting for the computer screen to catch up to who you have on the phone. You will call about 100 businesses each day (or more) and most of them hang up on you the instant they hear the word "Comcast". Those that don't are likely already Comcast Business customers which shouldn't be in your list in the first place since the OBSR position's focus is NEW ACQUISITION. But...in spite of the company being keenly aware of this problem, they do NOTHING about it other than encourage you to sell whatever lines of business the customer doesn't already have, regardless of whether it's a service that will benefit the business or not. When I say worn out and tired leads, I'm also talking about the fact that the company recycles leads like crazy and changes the name of the list but not the leads in the list. Here's the basic formula for the OBSR department: spend as little on leads as humanly possible and keep constantly hiring more poor suckers to call through them over and over again...then, after the Marketing OBSRs are done with a list, send it over to the Qualified OBSRs and call all those poor souls that didn't get weeded out of the list a few more times. Also, you will call a TON of Home-Based Businesses that are already using Xfinity Residential Service and you're expected to flat out LIE to the customer about how much better Comcast Business service is to justify the much higher price point. The truth is that there are only a few differences between Xfinity and Comcast Business and those are rather minor differences at best. Additionally, Comcast has a TERRIBLE reputation in the industry and in spite of claiming that "customer service should be our best product" they are doing very little to back those words up with any sort of action. At least once every couple days you'll call someone the company has burned in the past and that person is going to let you have it. One other thing to be aware of is that the company does not work together. As a telemarketer, you'll fight to keep sales that the door-to-door guys will steal. Other phone jockeys even in your same call center will also try to poach your deals. Many of the technicians will tell your customers all kinds of crazy things to get out of doing their job. Other departments are set up as checks and balances and will reject deals you submit for all kinds of silly bureaucratic reasons...which means your customer has to wait while the company foolishly fights amongst itself. I could go on here all day listing cons...but these things above are the major issues. The bottom line is, if you don't mind making a total fool of yourself through no fault of your own, telling people outright lies in order to get deals, and working for a company that people truly hate...it's not a bad place to work, at least while you keep interviewing at other places where one can take pride in being an employee there. However, if you're any sort of decent salesperson who has ethics, integrity, and any sort of moral compass, you're not going to want to stay there long. Like me, you'll be looking for another job elsewhere where you won't be ashamed to tell people where you work.

Don’t value technical talent. Lack of real engineering practices leads to poorly developed software and incredibly stressful work environment. Way too many meetings. Unprofessional management.