Comcast reviews

3.8

69% would recommend to a friend

(18,808 total reviews)
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Brian L. Roberts

73% approve of CEO

58% positive business outlook

Comcast has an employee rating of 3.8 out of 5 stars, based on 18,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Comcast employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Feb 18, 2019
Recommend
CEO approval
Business Outlook

Pros

>Known brand > Co-workers extremely helpful >Health benefits

Cons

> Paying for health benefits but can’t even use it because I cant take any time off as a new hire until 120 days later. >Very low base pay. >High internal competition in a market that is already so highly saturated. Then if it’s not your own taking sales from you, there are solution providers (contractors). You can be working the sale but someone can just pull it from you. There is apparently no process in place to hold them accountable. > Daily meeting twice a day to make commitments and to see if you succeeded, and you have to commit to making sales each day. >If you don’t make enough sales for the week, plan on working the weekends. >weekly deliverables of the same redundant information. i.e. what are your monthly goals, how are you going to get there in a month, etc. > A $300 cap on mileage when I drive well over that amount trying to prospect. > After busting your tail to make a sale, you then have to climb a million walls to get it approved without back end support canceling it over the most minor things. Even after everything is a go, technician can just not show up on a job resulting in customers getting upset and canceling after all. > Door knocking on avg of about 30 doors EVERYDAY and maybe 1 customer will not have comcast and even then its because they absolutely hate it. Opportunities come far and few in between. >During training, one of the executives speaking told us that this is a hard job but if we don’t do it, they can just find somebody else who will.....keep rotating that door if you will. >I realize I am just not desperate enough for this job. Fully capable but just not desperate enough. Working 12 hour day to come home to work more to catch up on admin work, I have no time for my children or myself. THIS CAN’T BE LIFE.

1.0
Dec 10, 2018

"Interactive" Sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

No "Pros" are coming to mind.

Cons

Management: Made terrible hires, false sense of confidence about offerings (when they didn't even know what it was that we sold). One manager constantly slept on the job, including in workshops he/his team was supposed to be leading - true story. They wised up and got rid of him, but still a lot of frauds in this company. Many top level managers totally disconnected from the day-to-day, sales staff (even the best), and products. Products: Management/product teams wouldn't even explain the details of the product we were supposed to be selling. We were forced to practically had to make things up to prospective clients. Branding of the offerings was even a joke. Digital sales team would constantly get new titles to try and keep up with what the company was calling their digital products. Compensation: Budgets are complete BS, made by the high level people that have no idea about the products or selling landscape. Despite continuously overachieving, I managed to get paid less as my budgets skyrocketed.

2.0
Nov 7, 2018

Campaign Manager

Recommend
CEO approval
Business Outlook

Pros

Great benefits. Potential for growth within the company.

Cons

It seems as though this company is constantly going through restructuring. There is a lot of turnover, which is typical for this line of business, but it still isn’t great for overall morale. Mid-level managers and supervisors are often inaccessible and do not provide efficient support to their staffs. The Campaign Management training structure is a total disaster, and if you are new to the business, you’ll feel inundated with confusing (800+ page) training manuals and little direction from supervisors who don’t seem to be effectively trained either.

Viewing 178 - 180 of 18,808 Reviews

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