Comcast reviews

Customer service is rude, less than helpful and downright nasty. Why do these people take jobs in regular contact with people when it's obvious that they HATE people. Installers are hit or miss. Some are great but many also hate people, are not very thorough nor helpful and seldom finish the installation completely. All this makes for lower and lower retention rates after promotion ends, and makes winback sales reps jobs increasingly difficult. Comcast's reputation in the market continues to plummet. They need to spend enormous dollars on advertising to compensate.

The work environment is a modern day sweat shop – quantity of poor customer service and poor decision making is overwhelming Very unhappy customers There is no such thing as “move fast and think smart” – it’s more like “move fast and think short-term” One hand doesn't know what the other hand is doing Conflicting and unfair metric goals for front line agents Dog eat dog work environment Decisions are made without taking in account the full scope of the process leading to poor execution Senior management is out of touch on what's really driving a poor customer and employee experience Very tactical environment and lacking real strategic planning and execution Opposition and recommendations to poor processes leads to out casting of employees vs. innovation and recognition of employees