A mixed bag, the benefits are nice, but dealing with the poor organization day by day is a mess.
Pros
Plenty of perks; free cable TV and internet, greatly discounted phone service, generous medical, dental and vision benefits. Discounts on many products such as Microsoft Office, QVC.
Cons
From an organizational point of view, very poorly run. Everything the management does here is reactive. It takes a corporate escalation for any changes to be made on issues impacting service. The tools that the customer service reps are working with in the call center are outdated, often do not work properly, yet the reps are expected to maintain an average handle time of 600 seconds or less. There does not seem to be a clearly defined IT department to maintain the PCs at the call center, only one desktop tech is at the call center to repair the PCs. Many of the PCs are in very poor shape. The software tools used on the PCs look like something programmed in the 1990's. This is downright embarrassing-the very people who are supposed to help the customers are working with faulty equipment. Organizationally, the management has to start being proactive-head off problems before they become major incidents.
