Comcast reviews

3.8

69% would recommend to a friend

(18,808 total reviews)
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Brian L. Roberts

73% approve of CEO

57% positive business outlook

Comcast has an employee rating of 3.8 out of 5 stars, based on 18,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Comcast employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
3.0
Dec 9, 2010
Recommend
CEO approval
Business Outlook

Pros

free (for the most part) services including cable internet and phone, good benefits, matching 401k, employee stock purchase plan, if you know the right people or get the attention of the right people you can get work that is challenging, which I see as a good thing (the challenging part)

Cons

Sub-par supervisor's and management. It is not easy to advance. They have unrealistic daily metrics. It is hard to get noticed unless you are greatly exceeding your daily goals. They dont look at your qualifications to maybe utilize your skills in other areas but only utilize you for the position you were hired for even if you could be helping the company out in a big way. If (big if) they use you for other tasks and projects, you are not compensated for loss of commissions while doing other work. They utilize agents to act as supervisors (because the sups are never around to support their agents) but do not pay or recognize them for this.

1.0
Dec 7, 2010

Think twice

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The benefits package is acceptable. Free internet and cable but you have to live in an area where it is available otherwise you lose out (no reimbursement). Stock options are a plus.

Cons

Managers and above do not know their jobs. They solicate feedback but never react to major issues. Even if you are a superstar, you will get an average or below average rating. I have more than excelled (according to others in other departments) and I still got rated average. While I am not prejudice, the only people that get promoted are women. I have had 5 managers while I was working for this company and all of them had been promoted but not one had any knowledge of their job or the product that they supported. The last manager that I had before I resigned (abruptly) tried to give my position away to a consultant. This is the same manager that I interviewed for their position but was never asked my opinion from the interview. The same manager took work that I produced and gave it to their manager with their name on it while giving no credit to the original developer. I was lucky when the person that was offered my job came to me and explained what had happened (the consultant had worked under me at another company). While this may not be the same treatment with all of the senior management, it is certainly the same treatment that you can expect from a good portion of them. They preach teamwork and company values yet each person is only out for themselves and only themselves.

4.0
Dec 1, 2010
Recommend
CEO approval
Business Outlook

Pros

The benefits package included courtesy services which allows employees to experience the products, helping them to assist customers better. Vacation/time off was generous as well as paid.

Cons

Some individuals who are supervisors or managers are not equipped to handle their job professionally, they were given jobs by friends or from kissing up-not qualifications for the positions. It is difficult to work under someone who needs your assistance to do their job.

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