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      Comcast

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      Comcast reviews

      3.8

      68% would recommend to a friend

      (18,797 total reviews)
      avatar

      Brian L. Roberts

      72% approve of CEO

      58% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Culture & values

      3.5

      Career opportunities

      3.3

      Senior management

      Comcast has an employee rating of 3.8 out of 5 stars, based on 18,797 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Comcast employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Mar 19, 2009

      FiOS. This is BIG

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I need employment. The company tries to sell its products very well, and the media is full of commercials. At job fairs they make a statement. Health plans are good. Tuition reimbursement is good. There is not much in the way of formal training or any certifications for different positions.

      Cons

      Top management appears to not know what is going on at the ground levels of the company. They express a desire to get everyone involved and support their initiatives, yet they never seem to know what is really going on with customer service. The field technicians have IQs of most 3rd graders and their maturity matches their IQ. It is hard to believe that some of these people are living on their own and can manage day to day in their personal lives since the majority of them cannot go a single day with out doing something completely and ridiculously stupid. They can be taught a million times on products and services, yet every day they find a way to try to get out of doing work. Vocational employees are always quick to blame the company for poor management but are never willing to point their judgmental finger at themselves when they do not keep customer appointments, perform shoddy work, cause troubles so that they have "job security" (fix 1 break 2), hide in their trucks and sleep during their tour, or just leave a job to run to the bank, go to the mall, visit family, etc...

      2.0
      Mar 14, 2009

      Good pay for enormous effort and huge stress!

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      More stable than similar companies. Better pay than other companies. Good benefits.

      Cons

      Middle and lower managers are encouraged to push employees as hard as they can until they top out their productivity or break. This is the most stressful place I have ever worked in my life. Sometimes the pay does not seem worth it, altthough I could not replace the pay without moving to a much larger city, and even then it would be difficult.

      2.0
      Mar 13, 2009

      If I only knew...

      Cae
      Recommend
      CEO approval
      Business Outlook

      Pros

      Probably the best reason to work for Comcast is the free services that they give to new hires. You will meet some good people along the way, and make connections that may help you as you work your way up the ranks to middle management. I really can't think of too many reasons that Comcast is a great place to work for. The benefits package is at least somewhat respectable, but with a company that makes billlions in revenue, it's sorely lacking. The support given from management is passable. Yet, I would expect better training from a industry leader such as this.

      Cons

      The downsides are numerous. I'll start with the basic job function of answering calls from the customers. The customers are demanding pretentious folks who think they deserve the red carpet treatment because they have service from us. On most calls you are cursed at, demeaned, and insulted in any and all number of ways. The support tools that Comcast supplies its employees are buggy and filled with glitches. When attempting to get a supervisor to help out a customer in need, first of all, good luck in finding one actually on the floor. Second of all, when you tell the supervisor the issue, they respond with apathy and act like you are disturbing them. On top of this there are unrealistic expectations, no real support from the supervisor level up, and a general lack of training and development.

      Viewing 18685 - 18687 of 18,797 Reviews
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      Glassdoor has 20,311 Comcast reviews submitted anonymously by Comcast employees. Read employee reviews and ratings on Glassdoor to decide if Comcast is right for you.