Comcast reviews

Because of the way the company is becoming more localized, it is more difficult to transfer from state to state. It is also kind of difficult to move from one section of the company to the other.

Comcast is a company in need of transformation. From its routes as a family owned monopoly cable company, Comcast has grown to become a multi-product communication and entertainment company with strong competition in every facet of its business. Unfortunately, the company leadership failed to recognize the need to become customer focused or customer friendly. And in some ways, Comcast remains a family company - albeit a dysfunctional one. There is a core group of "in" people "the family" and if you are not part of that group it can be difficult to advance. And once somebody acheives "in status" they become barriers to change working very hard to make sure they and their friends do not get tarnished with bad news. The few who do tell the truth - competition is growing or customer satisfaction is non existent - run the risk of being alienated. Unfortunately, this has lead to a culture of "no bad news" or "figure out how to blame someone else". We sometimes wondered if Brian Roberts was getting the whole truth.