Compensation was on the lower end, especially with the ever-growing list of items Customer Success was being held responsible for with no increase in pay. There were only 6 individual-contributing team members managing over 1K customers. The layoffs were understandable, but the way it was gone about felt unprofessional. The culture began to shift as the founders and former executives were leaving and handing the business to Commerce. Towards the end of my employment, Commerce didn't ask for feedback from its people or at least it didn't feel like they listened at all. We spoke with management that things were not going according to plan and they spoke to others on our behalf, agreeing that the changes could be for the better but weren't taking into consideration what team members were doing on a daily basis to achieve the high expectations set by sales leadership. Instead, we felt like our feelings and opinions were brushed off or ignored.
