Does Community Choice Financial pay their employees well?

According to anonymously submitted Glassdoor reviews, Community Choice Financial employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Community Choice Financial. This rating has improved by 53% over the last 12 months.

How satisfied are employees working at Community Choice Financial?

68% of Community Choice Financial employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Community Choice Financial 3.7 out of 5 for work life balance, 3.8 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Community Choice Financial?

General Manager (46) , Store Manager (26) , Manager (23) , Customer Service Representative (20) , Customer Service Representative (CSR) (18) , Director (13) , District Manager (12) , District Director of Operations (7) , ASM- Assistant Store Manager (5) , Teller (5) , Assistant Manager (4) , Director of Operations (4) , Branch Manager (3) , Customer Advocate (3) , Financial Analyst (3)

What are the pros of working at Community Choice Financial according to real employee reviews?

"1. Prior to CCFI buying out TMX.... pay was good... pay cut was drastic." ((in 20 reviews)); "Like family benefits are good" ((in 16 reviews)); "We used to have great leadership and now it’s awful from the top down." ((in 14 reviews)); "Some coworkers were great and supportive" ((in 11 reviews)); "High level of performance expectations with good work/life balance." ((in 8 reviews))

What are the cons of working at Community Choice Financial according to real employee reviews?

"Antagonistic upper management." ((in 17 reviews)); "Their management is absolutely terrible, with unorganized processes and poor communication." ((in 11 reviews)); "You are going to deal with a lot of angry customer and sometimes the managers dont help you" ((in 8 reviews)); "If you are in a big store you will get a great bonus." ((in 6 reviews)); "Long hours, but if you can work around them then it’s do" ((in 6 reviews))

What are employees saying about Community Choice Financial layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Community Choice Financial layoffs and their outlook for job security at Community Choice Financial in 2026.

What are the top reviewed Community Choice Financial locations?

Dublin , Dallas , Carrollton , Columbus , Wichita , Atlanta , Birmingham , Phoenix , Winona , Cleveland , Miami , Cleveland , Jackson , Los Angeles , Savannah , Houston , Biloxi , Indianola , Chattanooga , Cleveland , Eupora , Brookhaven , Lucedale , Cincinnati , Lancaster , California City , Sacramento , Las Vegas , New Iberia , Hialeah

Community Choice Financial reviews

3.8

68% would recommend to a friend

(350 total reviews)

Kyle Hanson

69% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (350 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Community Choice Financial has an employee rating of 3.8 out of 5 stars, based on 350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Choice Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

350 reviews

2.0

Apr 6, 2024

Run away and avoid

It manager

Recommend

CEO approval

Business Outlook

Pros

Some good people in some positions.

Cons

No vision from upper most management beyond buying other companies and expanding the kingdom. Latest company bought is taking over and kicking out good people to keep their own. Somehow the latest acquisition is putting all of their people in the highest positions. Who bought who? Management won't listen to the data being presented showing what processes work or don't. Experience means little, loudest idea wins. Beware of working here.

5.0

Apr 4, 2024

Great & Challenging Experience

Teller

Recommend

CEO approval

Business Outlook

Pros

Pros include: - Flexible work hours - Gets you acquainted with many financial services - Strengthens your marketing and customer service skills - Strong sense of teamwork (Can only speak for my experience) - Gradually develops your capacity for greater responsibility (Aka. managing the safe, opening and closing, balancing out, etc.) I can appreciate the impact that this position has had on my personal and professional growth. I found this to be an excellent introduction to the financial sector as a whole and my exposure to unique situations while on the job strengthened my ability to adapt and think outside of the box.

Cons

Cons include: - Steep learning curve - Schedule is in constant change As a point of note, the schedule's exceptional flexibility comes from the fact that it constantly changes week to week as per security protocol. Also, the learning curve is quite steep, despite the fact that they have online training courses in place and progressively wean you into positions of increasing responsibility. There's just a lot to learn (speaking as someone with no prior related experience) and it will naturally take a while to get the hang of it.

Community Choice Financial Response

1y

Thank you so much for taking the time to leave a review, we are thrilled to hear about your positive experience at the Company. It is important that we know what we’re doing right in order for us to continue to improve.

3.0

Mar 21, 2024