Does Community Choice Financial pay their employees well?

According to anonymously submitted Glassdoor reviews, Community Choice Financial employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Community Choice Financial. This rating has improved by 53% over the last 12 months.

How satisfied are employees working at Community Choice Financial?

68% of Community Choice Financial employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Community Choice Financial 3.7 out of 5 for work life balance, 3.8 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Community Choice Financial?

General Manager (46) , Store Manager (26) , Manager (23) , Customer Service Representative (20) , Customer Service Representative (CSR) (18) , Director (13) , District Manager (12) , District Director of Operations (7) , ASM- Assistant Store Manager (5) , Teller (5) , Assistant Manager (4) , Director of Operations (4) , Branch Manager (3) , Customer Advocate (3) , Financial Analyst (3)

What are the pros of working at Community Choice Financial according to real employee reviews?

"1. Prior to CCFI buying out TMX.... pay was good... pay cut was drastic." ((in 20 reviews)); "Like family benefits are good" ((in 16 reviews)); "We used to have great leadership and now it’s awful from the top down." ((in 14 reviews)); "Some coworkers were great and supportive" ((in 11 reviews)); "High level of performance expectations with good work/life balance." ((in 8 reviews))

What are the cons of working at Community Choice Financial according to real employee reviews?

"Antagonistic upper management." ((in 17 reviews)); "Their management is absolutely terrible, with unorganized processes and poor communication." ((in 11 reviews)); "You are going to deal with a lot of angry customer and sometimes the managers dont help you" ((in 8 reviews)); "If you are in a big store you will get a great bonus." ((in 6 reviews)); "Long hours, but if you can work around them then it’s do" ((in 6 reviews))

What are employees saying about Community Choice Financial layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Community Choice Financial layoffs and their outlook for job security at Community Choice Financial in 2026.

What are the top reviewed Community Choice Financial locations?

Dublin , Dallas , Carrollton , Columbus , Wichita , Atlanta , Birmingham , Phoenix , Winona , Cleveland , Miami , Cleveland , Jackson , Los Angeles , Savannah , Houston , Biloxi , Indianola , Chattanooga , Cleveland , Eupora , Brookhaven , Lucedale , Cincinnati , Lancaster , California City , Sacramento , Las Vegas , New Iberia , Hialeah

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Community Choice Financial

Community Choice Financial reviews

3.8

68% would recommend to a friend

(350 total reviews)

Kyle Hanson

69% approve of CEO

65% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

3.9

Compensation and benefits

3.8

Culture & values

3.8

Senior management

3.7

Work/Life balance

Community Choice Financial has an employee rating of 3.8 out of 5 stars, based on 350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Choice Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

350 reviews

3.0

Mar 2, 2024

Decent job poor management

Tmx manager

Recommend

CEO approval

Business Outlook

Pros

Good people at the office level

Cons

Poor leadership at the head office

1.0

Feb 29, 2024

Run For The Hills

Senior district director

Recommend

CEO approval

Business Outlook

Pros

You can spend whatever you want on your AMEX Card and do not have to save receipts. Never have to worry about RVP or VP's coming to visit because they never do and if they do - it's a fancy dinner with expensive alcohol. This Company would be a "wet dream" for a CFPB person who wants to make a name for themselves.

Cons

They have ruined the industry for people who truly need help. This Company is gluttonous to say the least. The President is a pompous who has no regards to his employees - UNLESS you're really hot, then he may pay attention to you. He has his little minions who will do all of his dirty work. Wonder why they buy so many Companies? It's an easy answer, this is where they fudge the numbers. They will tell you "don't worry about the numbers" "we know they are wrong, just continue to grow" They will let the "Senior" people of the acquiring companies go once they start asking the hard questions. This Company is getting rich off of all backs of life.....Don't even ask about his "Cancer Drive" it will make you sick to your stomach..

1.0

Feb 25, 2024

Poor Leadership, Low Business Acumen

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I never experienced any pros working for this company.

Cons

This company makes unwise business decisions, offers no cohesive leadership objectives, displays dishonesty and overall lackadaisical attitude. They consistently set themselves up for failure - to both the company and the employees.

Viewing 193 - 195 of 350 Reviews

Jobs at Community Choice Financial

General Manager (Bilingual)

Career Day in Bullhead City, AZ!

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Community Choice Financial

Community Choice Financial reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent job poor management

Run For The Hills

Poor Leadership, Low Business Acumen

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