Does Community Choice Financial pay their employees well?

According to anonymously submitted Glassdoor reviews, Community Choice Financial employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Community Choice Financial. This rating has improved by 53% over the last 12 months.

How satisfied are employees working at Community Choice Financial?

68% of Community Choice Financial employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Community Choice Financial 3.7 out of 5 for work life balance, 3.8 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Community Choice Financial?

General Manager (46) , Store Manager (26) , Manager (23) , Customer Service Representative (20) , Customer Service Representative (CSR) (18) , Director (13) , District Manager (12) , District Director of Operations (7) , ASM- Assistant Store Manager (5) , Teller (5) , Assistant Manager (4) , Director of Operations (4) , Branch Manager (3) , Customer Advocate (3) , Financial Analyst (3)

What are the pros of working at Community Choice Financial according to real employee reviews?

"1. Prior to CCFI buying out TMX.... pay was good... pay cut was drastic." ((in 22 reviews)); "Like family benefits are good" ((in 15 reviews)); "Great people throughout the company!" ((in 14 reviews)); "We used to have great leadership and now it’s awful from the top down." ((in 14 reviews)); "Some coworkers were great and supportive" ((in 11 reviews))

What are the cons of working at Community Choice Financial according to real employee reviews?

"Antagonistic upper management." ((in 16 reviews)); "Horrible management starting at Director level and getting worse the higher it went." ((in 10 reviews)); "You are going to deal with a lot of angry customer and sometimes the managers dont help you" ((in 9 reviews)); "Long hours, but if you can work around them then it’s do" ((in 6 reviews)); "Bad communication and interruption connections" ((in 5 reviews))

What are employees saying about Community Choice Financial layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Community Choice Financial layoffs and their outlook for job security at Community Choice Financial in 2026.

What are the top reviewed Community Choice Financial locations?

Dublin , Dallas , Carrollton , Columbus , Wichita , Atlanta , Birmingham , Phoenix , Winona , Cleveland , Miami , Cleveland , Jackson , Los Angeles , Savannah , Houston , Biloxi , Indianola , Chattanooga , Cleveland , Eupora , Brookhaven , Lucedale , Cincinnati , Lancaster , California City , Sacramento , Las Vegas , New Iberia , Hialeah

Community Choice Financial reviews

3.8

68% would recommend to a friend

(350 total reviews)

Kyle Hanson

69% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Community Choice Financial has an employee rating of 3.8 out of 5 stars, based on 350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Choice Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

350 reviews

3.0

May 7, 2022

If you need experience sure

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

You get paid money if you’re able to sell a debit card installation

Cons

Just how the company run as whole it’s very toxic and doesn’t pay well to put up with a lot of childish issues

1.0

Apr 30, 2022

do not work here

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

nothing is considered a pro here

Cons

everything is a con here

2.0

Apr 23, 2022

It's a call center with poor leadership - of course it sucks!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You get a paycheck every two weeks.

Cons

- Poor leadership. I cannot stress this enough. - Lots and lots of Power Trips and office politics -Cliques exist in leadership and cause tension. The jobs here are stressful enough without leadership creating unneeded internal stress. There are "favorites" - if you're not one, you are treated like a second class worker. - No respect for the individual worker. - Think about all of the stereotypical things you hear about call centers. This place has ALL of them. This is an EXTREMELY unprofessional work environment. Lots of change, very few explanations. There are much better phone jobs in Columbus, don't choose this one.

Viewing 280 - 282 of 350 Reviews

Jobs at Community Choice Financial

Career Day in Coolidge, AZ!