Community Choice Financial reviews

This company is a joke, and not even a good one. I worked for a solid, well established company that fell on hard times during Covid. The corporate environment was decent, coworkers were respectful and friendly, and the corporate system ran like a well oiled machine. Then we "merged" with CCF, and it ended up being a hostile takeover. Their management is absolutely terrible, with unorganized processes and poor communication. CCF threatened to take away our PTO, gave us way more expensive insurance, and have either laid off most employees or pushed them to quit. They came in originally saying that they wanted to look at both companies and take the best of both worlds..... they really came in and cancelled all of our accounts, turned off our email that we used to contact vendors without notifying us prior, and told us to change everything to their system. I have never minded change, but a lot of their systems are absolutely archaic because they won't pay for better systems. The accounting department basically went back 20 years. We used Oracle, which is perfect for a large corporate accounting system. Let's just say what CCF uses is clearly meant for a small business with maybe a few locations, not a billion dollar company with 700 locations. CCF claims up and down to be Sarbanes-oxley compliant, and they are definitely not. They don't even push landlords for W-9s and get penalties every year for 1099s. That's pathetic. Aside from general bad business practice, it's obvious that something very sketchy is going on monetarily in the company. They are secretive about things that should be open information (like telling field management about the expenses of the stores they manage). They have money for mergers, but have to scrounge and borrow to actually get their bills paid every month. Their IT help desk is awful. We used to be able to get an issue fixed in 5 minutes. Now we're lucky to hear back in 2 hours, and usually that time is spent on hold trying to reach someone, just wasting company time. New IT management cusses out CIC employees and made large changes that had to be undone because they didnt have the authority to make those calls. They also are generally petty, like giving their original CCF employees a paid holiday for black Friday but making our company work. Just avoid this company. Morale is too low and nobody's mental health is worth sacrificing

To anyone working for a payday lender and you just found out that you're merging with CCF, go ahead and update your resume and LinkedIn profile. Start searching for a new job today. You'll either be laid off or want to quit within a month. Just jump ship while you can. Their version of a "merger" is a hostile takeover. They "merge" with struggling payday lenders and make the culture so toxic and unbearable that you have no choice but quit. Don't believe me? Ask yourself: why have they merged with 5+ other national (retail and online) lenders and only have 3 people in marketing? Speaking of those three people, one was supposed to be laid off like half of my team, but never was. I guess sacrificing us was good enough for them. Their "leader" is a yes-man and is a complete buffoon who can't say a sentence without including at least one profane word. If you can't complete a sentence without profanity, then don't speak. If you ask him to help you do something, don't count on it getting done. In the three months I had to "work" with him, he cancelled all of our weekly meetings except for 2. And nothing was accomplished in them. The culture changed from tolerable to an "us vs. you" culture and "you", since we are the ones being taken over, always got screwed over. They auto-forward all of your emails to their "yes-men" without telling you. They sit in their ivory towers (or on the private jet) and make business decisions without weighing the costs and risks of the decisions. Then they expect you to perfectly execute their every whim. The CEO is some pretentious, rich white dude who equated closing down his stores because of regulation changes to closing down a hospital. Sir, you do not help people. Sit on your private jet and be quiet. So exactly how bad is it working for them? Well, half of my team got laid off and half of another team got laid off. Both of our bosses gave their two weeks notices. Both of our bosses were told to vacate the premises the next day. Which means if you work there, don't count on them honoring a 2-weeks notice. Still not convinced that they are horrible to work for? A coworker asked me outside one afternoon if my resume was updated and if I was ready to look for other employment. I told them that I had just received an offer from the job I ended up taking and they were SO HAPPY. You're somehow STILL not convinced that CCF is horrible? I gave a 1- week notice and was actually SHOCKED that they paid me the 3 weeks of PTO I was owed. Still not convinced??? Ask yourself: Why are people who have been at my original company quitting/planning to quit after 20 years? Because of CCF. They're a bunch of snakes. For current employees: Just know that when you leave, you're worth so little to them that you won't even be replaced. Even if your job is one of the few that actually brought in new customers and was profitable. You mean nothing to them. They'll eliminate your job as soon as you leave. So just go ahead and jump ship. They aren't worth putting your mental or physical health in jeopardy.