Does Compass Experience Labs pay their employees well?

According to anonymously submitted Glassdoor reviews, Compass Experience Labs employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Compass Experience Labs. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Compass Experience Labs?

72% of Compass Experience Labs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Compass Experience Labs 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Compass Experience Labs?

Customer Service Representative (14) , Team Leader (11) , Customer Service Representative (CSR) (5) , Customer Support Associate (5) , Team Lead (5) , Customer Service (4) , Customer Service Associate (4) , Customer Service Agent (3) , Director of Operations (2) , HR Assistant (2) , IT Support Associate (2) , IT Support Specialist (2) , Program Lead (2) , Trainer (2) , Workforce Real Time Analyst (2)

What are the pros of working at Compass Experience Labs according to real employee reviews?

"Flexible because it is Work From Home" ((in 13 reviews)); "Great people to work with, Super helpful leadership, People helped each other and was a real team environment." ((in 7 reviews)); "Good work/life balance" ((in 6 reviews)); "Decent benefits" ((in 6 reviews)); "The culture is great as a whole." ((in 6 reviews))

What are the cons of working at Compass Experience Labs according to real employee reviews?

"Very bad management, TLs, SOMs and OMs doesnt know what to do." ((in 11 reviews)); "Compensation package is limited to salary, without traditional Mexican l" ((in 3 reviews))

What are the top reviewed Compass Experience Labs locations?

Columbus , Lindale , Cleveland , Dayton , Colorado Springs , Williamsport , Gainesville , Palm Coast , Brooklyn Park

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Compass Experience Labs

Compass Experience Labs reviews

4.0

72% would recommend to a friend

(103 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Work/Life balance

4.0

Culture & values

3.9

Senior management

3.8

Career opportunities

3.7

Compensation and benefits

Compass Experience Labs has an employee rating of 4.0 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass Experience Labs employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

103 reviews

2.0

Oct 6, 2023

Not a great place to work

Team lead

Recommend

CEO approval

Business Outlook

Pros

The only pro was working remotely.

Cons

No merit based raises, minimal opportunity for growth, management is very rude and condescending.

5.0

Sep 19, 2023

Outstanding Company - My Best Career Move

Team lead

Recommend

CEO approval

Business Outlook

Pros

I couldn't be happier with my experience at this company. It's a place where you'll find a friendly, supportive environment, exceptional leadership, and work that's both challenging and incredibly rewarding. I wholeheartedly recommend this company to anyone seeking a fulfilling and enriching career. Work from home.

Cons

In my opinion there are none.

Compass Experience Labs Response

Thank you for taking the time to leave a review! We're so glad you are happy:).

5.0

Sep 14, 2023

Privilege and Empowered

Team leader

Recommend

CEO approval

Business Outlook

Pros

In my few days stay in the company I felt privileged to work at home and empowered to do what I love and mentored on the best practices on how to quickly adapt to the current system and processes in place through the help of very hands-on Project Lead - Tiffany Horn. I am humbled to work with this phenomenal woman who strives to bring people together to reach a common goal - EXCEPTIONAL CUSTOMER Service. I am thankful for the privilege to be part of diverse and talented individuals and looking forward to a full growth journey with Compass.

Cons

None so far because I feel I am valued and appreciated for what I do.

Viewing 49 - 51 of 103 Reviews

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Jobs at Compass Experience Labs

Workforce Management Capacity Planner - PH

Remote

View job

Technical Support Associate - PH

Healthcare Operations Manager

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Not a great place to work

Outstanding Company - My Best Career Move

Privilege and Empowered

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