Does Compass Experience Labs pay their employees well?

According to anonymously submitted Glassdoor reviews, Compass Experience Labs employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Compass Experience Labs. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Compass Experience Labs?

72% of Compass Experience Labs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Compass Experience Labs 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Compass Experience Labs?

Customer Service Representative (14) , Team Leader (11) , Customer Service Representative (CSR) (5) , Customer Support Associate (5) , Team Lead (5) , Customer Service (4) , Customer Service Associate (4) , Customer Service Agent (3) , Director of Operations (2) , HR Assistant (2) , IT Support Associate (2) , IT Support Specialist (2) , Program Lead (2) , Trainer (2) , Workforce Real Time Analyst (2)

What are the pros of working at Compass Experience Labs according to real employee reviews?

"life balance and permanent work from home" ((in 13 reviews)); "The culture is great as a whole." ((in 8 reviews)); "I love working in this company since the management and people are great!" ((in 7 reviews)); "Good work/life balance" ((in 5 reviews)); "Decent Benefits" ((in 5 reviews))

What are the cons of working at Compass Experience Labs according to real employee reviews?

"Very bad management, TLs, SOMs and OMs doesnt know what to do." ((in 10 reviews)); "Compensation package is limited to salary, without traditional Mexican l" ((in 3 reviews))

What are the top reviewed Compass Experience Labs locations?

Columbus , Lindale , Cleveland , Dayton , Colorado Springs , Williamsport , Gainesville , Palm Coast , Brooklyn Park

Compass Experience Labs reviews

4.0

72% would recommend to a friend

(103 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (103 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Compass Experience Labs has an employee rating of 4.0 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass Experience Labs employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

103 reviews

5.0

Sep 14, 2023

Great place to work!

Program leader

Recommend

CEO approval

Business Outlook

Pros

WFH. Great company culture. Support from leadership. Career growth opportunities.

Cons

No cons at the moment.

5.0

Sep 14, 2023

AWESOME TEAM! AWESOME CULTURE!

Customer support associate ii

Recommend

CEO approval

Business Outlook

Pros

> Approachable Leadership > They have an open-door policy. :) > The Leadership will always find a way to not only support their team members but also find ways to have a much more fun working environment! > Competitive Salary!!! And Merch (I can't wait for customer service week this October!!) > Their Clients are very approachable as well! > Prepared Training / Learning Hubs for a much more efficient way to learn about processes. > Salary always on time and accurate, haven't had any experience sending disputes or delays. > In general! Awesome place to work if you like to start a career and have developments!

Cons

> I wish Compass could find other systems that would omit the punch issues with our time-tracking software.

5.0

Sep 14, 2023

Happy workplace

Workforce real time analyst

Recommend

CEO approval

Business Outlook

Pros

The company is a happy workplace. They always makes sure that each employee is well taken care of.

Cons

Can't think of anything as of now.

Viewing 55 - 57 of 103 Reviews

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Jobs at Compass Experience Labs

Healthcare Operations Manager

Workforce Management Capacity Planner - PH

Technical Support Associate - PH