Does Compass Experience Labs pay their employees well?

According to anonymously submitted Glassdoor reviews, Compass Experience Labs employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Compass Experience Labs. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Compass Experience Labs?

72% of Compass Experience Labs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Compass Experience Labs 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Compass Experience Labs?

Customer Service Representative (14) , Team Leader (11) , Customer Service Representative (CSR) (5) , Customer Support Associate (5) , Team Lead (5) , Customer Service (4) , Customer Service Associate (4) , Customer Service Agent (3) , Director of Operations (2) , HR Assistant (2) , IT Support Associate (2) , IT Support Specialist (2) , Program Lead (2) , Trainer (2) , Workforce Real Time Analyst (2)

What are the pros of working at Compass Experience Labs according to real employee reviews?

"life balance and permanent work from home" ((in 13 reviews)); "The culture is great as a whole." ((in 8 reviews)); "I love working in this company since the management and people are great!" ((in 7 reviews)); "Good work/life balance" ((in 5 reviews)); "Decent Benefits" ((in 5 reviews))

What are the cons of working at Compass Experience Labs according to real employee reviews?

"Very bad management, TLs, SOMs and OMs doesnt know what to do." ((in 10 reviews)); "Compensation package is limited to salary, without traditional Mexican l" ((in 3 reviews))

What are the top reviewed Compass Experience Labs locations?

Columbus , Lindale , Cleveland , Dayton , Colorado Springs , Williamsport , Gainesville , Palm Coast , Brooklyn Park

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Compass Experience Labs

Compass Experience Labs reviews

4.0

72% would recommend to a friend

(103 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Work/Life balance

4.0

Culture & values

3.9

Senior management

3.8

Career opportunities

3.7

Compensation and benefits

Compass Experience Labs has an employee rating of 4.0 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass Experience Labs employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

103 reviews

5.0

Sep 13, 2021

Employee Care

Team lead

Recommend

CEO approval

Business Outlook

Pros

Equipment provided, flexible hours, leadership paths for career advancement, fun atmosphere.

Cons

Customer service is stressful, but compass does their best to ease.

Compass Experience Labs Response

Thanks for offering a glimpse into working at Compass! We appreciate your feedback.

4.0

Apr 8, 2021

Flexible

Team leader

Recommend

CEO approval

Business Outlook

Pros

Flexible Hours for CX agents

Cons

No Health insurance available quite yet.

4.0

Mar 26, 2021

Wonderful Place to Work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Wonderful teams and people, pretty flexible. Very laid back.

Cons

Some brands bring about bad customer bases, and bad management.

Viewing 61 - 63 of 103 Reviews

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Jobs at Compass Experience Labs

Technical Support Associate - PH

Healthcare Operations Manager

Remote

View job

Account Executive Associate

Remote

View job

Workforce Management Capacity Planner - PH

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Compass Experience Labs reviews

Ratings by category

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Reviews by job title

Employee Care

Flexible

Wonderful Place to Work.

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