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Compass Experience Labs

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Compass Experience Labs reviews

4.0

72% would recommend to a friend

(103 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Compass Experience Labs has an employee rating of 4.0 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass Experience Labs employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

103 reviews
1.0
Jun 13, 2022

Don't work here

Recommend
CEO approval
Business Outlook

Pros

Honestly? It's just working from home.

Cons

The offshore customer service representatives were paid poorly! I, for example was paid $4.25 per hour! That's 30% of what the US employees get and the workload is like hell! The upper management treat the PH employees like slaves and they'll micromanage you. It was very suffocating even if you're working from home.

4.0
Mar 5, 2022

Mostly great

Recommend
CEO approval
Business Outlook

Pros

Remote options, Clear work instruction, Friendly environment.

Cons

Culture shift, constantly shifting benefits

1.0
Feb 28, 2022

Low pay and disrespectful

Recommend
CEO approval
Business Outlook

Pros

They try to be nice and understanding

Cons

They fire people with no notice and don't actually care about you

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Compass Experience Labs Response
4y
Thanks for taking the time to review Compass. We have policies in place and provide regular performance coaching so that employees have full transparency to expectations of the job – and also the behaviors and actions that may result in separation. We typically follow a progressive discipline policy which gives an associate the opportunity to improve. From time to time, an immediate separation for cause does occur – for egregious or inappropriate behavior, for instance – and the details surrounding the event are shared only with those directly involved. A decision to separate employment is not taken lightly.
Viewing 82 - 84 of 103 Reviews

Glassdoor has 115 Compass Experience Labs reviews submitted anonymously by Compass Experience Labs employees. Read employee reviews and ratings on Glassdoor to decide if Compass Experience Labs is right for you.