PAY:
Pay is terrible, and expect to be micromanaged to a ludicrous degree. Starting pay for team lead is $15/hour, which is depressingly low for the national average. Base pay for T1 in the US is $13/hour and don't expect any more than a few cents raise annually. They will also choose the lowest 15% across all brands to receive no raise at all, even if you meet your criteria. There are no bonuses, and most recognition will come in the form of an extra 15 or 30minute break per quarter. These will be randomly selected by prize wheel - you don't get to choose.
PROMOTIONS:
If you want the ability to move up in the job, don't look here. Once upon a time, Compass promoted from within. Unfortunately that is no longer the case, and all recent management changes have been hired from outside the brand, offshore. This has created an intensely toxic environment, as that management has no idea what they are doing, and seem that they do not even know the laws for domestic workers.
TOXICITY:
If you are underperforming, it's announced publicly, as are your scores, especially if they are very low, as the new management prioritizes shaming the poor performers over any real management.
COMMUNICATION:
Additionally, the company itself will refuse to communicate anything. You will learn about process changes after the change has been made, and you will be expected to adapt instantly, despite no warning. This is fine, until those changes require a process change by the agent, and we are not briefed on that in any way.
CULTURE:
Compass once had the best work culture I have experienced to date. Unfortunately, this no longer exists. The only culture that remains is to brown-nose the managers and hope you don't get fired. Your ideas are useless and will be ignored wholesale.
A few years ago, Compass was a great place to work. Today, steer clear. To this company, you are a number, and if that number isn't high enough, you get ridiculed, shamed and attacked constantly. You will be written up for not meeting a quota, despite there simply not being enough volume for anyone to meet that quota.
Conclusion: This job was once fantastic, and now it's nothing but a cesspool of corporate toxicity. It's incredibly depressing, and the trend is only worsening. I couldn't be happier to have left.
TL;DR: If you live in the US, work anywhere else. It will pay better and you will probably enjoy it more. Pay is low, culture is terrible and management nit picks everything.
